Energy Market Analyst (Support)

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

How We Work

Energy Exemplar is growing fast and that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

The Energy Market Analyst (Support) is part of the Global Customer Support team and is responsible for delivering an outstanding customer experience and providing technical and product support to existing and new clients across the APAC region. The role is focused on helping customers use Energy Exemplar’s software products effectively, resolving technical and modelling challenges, and supporting long-term customer success and retention.

Working closely with customers, Account Management, Product Management, Development, Learning and other technical teams, the Energy Market Analyst will provide guidance across Energy Exemplar’s SaaS/Cloud and Desktop offerings. The role will also contribute to customer onboarding, training, knowledge sharing and product improvement.

This is an opportunity for an analytically strong energy market professional to develop advanced expertise in PLEXOS while building their knowledge of energy markets, customer applications and cloud-based simulation technologies. The successful candidate will play an important role in helping APAC customers achieve greater value from Energy Exemplar’s products.

Primary Responsibilities

Candidate Requirements & Qualifications

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

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