Healthcare, Home Health, Hospice

Care Coordinator, Inbound (Call Center Representative)

Marlton, NJOnsiteFull TimePosted 16 days ago

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Required skills

full-time
on-site
drug screen
background check
positive attitude
adapt positively to change
team player
willing to learn

Nice to have

basic healthcare terms
conditions
roles
basic care principles

Role summary

Ennoble Care is seeking a full-time, on-site Medical Call-Center Representative for their Marlton, New Jersey office. This role is crucial for ensuring high-quality care services by maintaining communication with clinicians, staff, and patients to achieve healthcare goals. The ideal candidate will be compassionate, experienced, and highly organized, focusing on immediate patient needs and program compliance. Responsibilities include patient support, accurate documentation, managing emergent needs, utilizing technology like EMR systems, and adhering to protocols. Excellent customer service and teamwork are essential for this fast-paced environment.

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Imagine being the superhero of healthcare, making sure Ennoble Care delivers exceptional service to doctors, clinicians, staff, and patients to conquer their healthcare goals. We are looking for a stellar, full-time, Medical Call-Center Representative to be a part of our team - a team that works with patients and medical professionals every day, who aligns with our motto, "To Care Is An Honor".

Job Description:

Ennoble Care is looking for a Full-time, Care Coordinator, Inbound (Call Center Representative) that will work out of our Marlton, New Jersey office. This position is responsible for ensuring Ennoble Care is providing high quality care services. They work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open. As a Care Coordinator, Inbound (Call Center Representative), you should be compassionate, experienced, and highly organized. In this role, you will ensure that our patients immediate needs are taken care of.

Key Responsibilities:

Frequent contact with patients to provide support, and manage compliance with the care management programs to increase positive outcomes

Document all client communications (verbal or written) accurately

Communication from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate

Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care’s patients, their family members, and partner facilities

Become skilled at using technology including secure email, telephone system, electronic medical records, etc.

Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications

Excellent customer service skills demonstrated by positive feedback from customers and patients

Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Qualifications:

Must be comfortable with speaking on the phone for large amounts of the day

Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service

Ability to take accurate notes to document each task in a timely manner

Ability to multitask between different patients and workstreams while remaining organized and efficient with time

Ability to thrive in a fast-paced environment

Must be proficient in using a computer, including Outlook and other Microsoft Office programs

Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.

Nice to have: Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful

Starting at $18 per hour

PLEASE NOTE: THIS IS A FULL-TIME, ON-SITE POSITION.

#teal

Full-time employees qualify for the following benefits:

Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.

Paid Time Off

Paid Office Holidays

All employees qualify for these benefits:

Paid Sick Time

401(k) with up to 3% company match

Referral Program

Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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You'll be redirected to Ennoble Care's application page.

Care Coordinator, Inbound (Call Center Representative)

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Required skills

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