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Senior Support Engineer

RemoteRemoteFull TimeSeniorPosted 2 months ago

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Required skills

  • Go
  • Python
  • JavaScript
  • Linux
  • DevOps
  • REST APIs
  • GraphQL
  • HTTP
  • HTML
  • DNS

Nice to have

  • cloud backups
  • Cloud Backup Posture Management
  • CBPM

Role summary

Eon is seeking a Senior Support Engineer to join their global team, focusing on delivering exceptional technical support for their Cloud Backup Posture Management (CBPM) platform. The role involves troubleshooting customer issues using logs, networking, and system administration, updating documentation, and creating custom solutions through coding and scripting. The ideal candidate will have 5+ years of technical experience in customer support or related fields, with 2+ years in cloud technologies (AWS, Azure, GCP), and proficiency in reading/debugging code (Go, Python, JavaScript). Experience with DevOps, REST APIs, networking fundamentals, databases, and cloud security constructs is also required. This is a remote, full-time position.

Senior Support Engineer

Company Overview

At Eon, we’re transforming cloud backups into useful assets for the first time ever. Backed by prominent investors and industry leaders, our groundbreaking Cloud Backup Posture Management (CBPM) platform offers instant visibility and access across all cloud environments, turning every backup into a searchable, accessible tool. We’re an ambitious, collaborative team driven to redefine what’s possible in cloud technology. Join us, and see how your contributions can directly shape the future of backup.

Position Overview

As a Senior Support Engineer, you will join a global team dedicated to delivering exceptional technical support. You'll troubleshoot customer issues using logs, networking, system administration, and facilitate documentation updates. When needed, you'll create custom solutions and scale our support offerings through coding and scripting.

Key Responsibilities

  • Responsible for technical customer support experience within the Eon product
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation (either technically or strategically)
  • Create, maintain, and coordinate incident management requests to product or engineering
  • Design and implement solutions that scale the support offering through automation
  • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

    • Qualifications

  • Must be comfortable working 9-6 PST
  • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 2+ years experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with DevOps technologies
  • Familiar with REST APIs or GraphQL
  • Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS)
  • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
  • Understanding of relational databases
  • Understanding of Cloud security constructs like IAM roles

    • Why Join Us?

  • Be part of a passionate and innovative team driving change in the cloud backup space.
  • Opportunity for professional growth in a fast-paced startup environment.
  • Competitive salary and benefits package.

    • Eon Benefits

    💸Equity Participation (RSUs!)

    💰401K match

    🍼Paid Parental Leave

    🏥Generous benefits including medical, dental, and vision options available to you

    🏢Vibrant office with meals, happy hours, employee events, and volunteer days

    💻Home office setup and culture events for remote employees

    We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs.

    Ready to apply?
    You'll be redirected to Eon's application page.

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