EOS Verified

["Industrial Manufacturing","Additive Manufacturing","Engineering","Materials Science"]

IT Support & Asset Technician

Newark, CAOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Required skills

Apple
Windows
macOS
Microsoft Office
Excel
Google Workspace
Sheets
data integrity
customer-focused

Nice to have

logistics
warehousing
IT support
hardware repair
device repair
global logistics

Role summary

EOS IT Solutions is seeking an ITL Asset Technician to bridge warehouse operations with IT support. This role involves leading global asset technician teams, providing hardware and software support for Apple and Windows devices, diagnosing and coordinating repairs, managing repair timelines, and maintaining accurate asset tracking. Responsibilities also include shipment processing, inventory management, e-waste handling, and potential customer site travel. The ideal candidate has experience leading teams, a technical aptitude for hardware repair, and proficiency in operating systems and office suites, with a strong focus on data accuracy and problem-solving.

A perk you’ll enjoy from day one: Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.

Overview

As an ITL Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.

Who We Are

EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.

We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.

What You’ll Do

Lead standard creation and ensure adherence across global asset technician teams

Act as a point of escalation for process, technical, and operational queries

Provide hardware support for a wide range of devices, including Apple and Windows products

Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)

Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs

Troubleshoot internal systems and resolve day-to-day operational challenges

Manage repair timelines, partner deadlines, and ensure high-quality completion standards

Compile repair data and provide performance reporting to management

Maintain accurate asset tracking and update customer portals with real-time status

Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers

Receive, inspect, and process inbound shipments; stock inventory appropriately

Assist with loading and unloading shipments and warehouse material handling

Conduct cycle counts and support ongoing inventory audits

Partner with regional and global inventory teams for alignment and process consistency

Support new hire equipment deployment and regional logistics coordination

Oversee e-waste processing, donation logistics, and proper disposal practices

Travel to customer sites within the region for urgent technical or logistical requests

Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards

Take on additional tasks or special projects as assigned by site leadership

What You Need to Succeed

Previous experience leading or mentoring a team in a fast-paced or high-demand environment

Experience in logistics, warehousing, IT support, or hardware repair (preferred)

Strong technical aptitude with a willingness to learn device repair and troubleshooting

Familiarity with Apple and Windows operating systems

Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)

Excellent time management skills with the ability to prioritize and make quick decisions

Strong written and verbal communication skills

High attention to detail and commitment to data accuracy

A proactive, customer-focused mindset with strong problem-solving abilities

Ability to work independently while contributing effectively to a team

Flexible and adaptable approach to changing priorities and customer needs

Comfortable being hands-on with inventory, equipment handling, and warehouse operations

Ability to lift and move equipment in a warehouse environment

Desirable Skills

Experience with inventory management or asset tracking systems

Background in IT hardware repair or technical environments

Knowledge of global logistics or multi-region operations

Experience working with ticketing or queue management systems

Why Join Us

At EOS IT Solutions, you’ll be part of a high-performing IT Logistics team supporting a global technology client. You’ll gain hands-on experience in a fast-paced environment where quality, accountability, and teamwork drive success.

Perks (Site-Specific – Subject to Availability)

Onsite parking

Electric vehicle (EV) charging access

Complimentary breakfast and/or lunch options

Snacks and beverages available onsite

Employee discounts through partner programs

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDNAMER

#LI-ONSITE #LI-VP

Pay Range$23—$24.50 USD

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