Data Operations Specialist

The Data Operations Specialist provides dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative, while owning the day-to-day Smart Workflow automation, reporting, and data quality work that keeps operational data reliable across the business. This role partners closely with the Platform Architect and cross-functional teams (Sales, Marketing, Operations, Billing) to build and scale workflow automation, resolve data-related tickets, and support ongoing platform and reporting needs. 

Responsibilities & Tasks

• Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.

• Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.

• Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.

• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.

• Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions.

• Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.

• Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness.

• Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs.

Required Qualifications

• Serve as dedicated support, implementation partner, and backup to the Platform Architect on WirelessWindow, including architecture build-out, ongoing support changes, and validation/testing.

• Build, maintain, and optimize Smart Workflow initiatives (SIM inventory reconciliation, router audits, order processing, plan upgrades) using Make, Power Automate, and Copilot.

• Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers; document and scale reporting workflows for consistency and accuracy.

• Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and all present and future Cortex applications; support audits and reconciliation efforts foundational to Smart Workflow reliability.

• Act as first responder for data-related tickets in Atlassian (Jira), triaging and resolving or escalating Smart Workflow exceptions.

• Support light development, including SQL queries, Power BI updates, and low-code/no-code automation.

• Use LLMs and AI agents (e.g., Copilot) across development, reporting, and process work — including prompting, debugging, and automation — to accelerate workflow delivery and operational responsiveness.

• Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs. 

Desired Qualifications

• Experience partnering with a data or platform architect on system builds.
• Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink.
• Experience using AI/LLM tools (e.g., Copilot) for workflow development or debugging.
• Experience supporting telecom, IoT, or connectivity operations data. 

Physical Requirements

• Ability to sit or stand and use a computer for extended periods.

• Ability to work collaboratively in a remote environment using collaboration, development, and project-management tools.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. 

Equal Employment Opportunity

EPIC iO is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications. The Company does not discriminate on the basis of any status protected by applicable federal, state, or local law. Reasonable accommodations may be available to enable qualified individuals with disabilities to perform the essential functions of the role.