Field Service Technician

Requisition ID: 952415 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Essilor Instruments provides seamless access to state-of-the-art products, with a focus on customer satisfaction by setting new standards of excellence in the industry. Our solutions highlight eye care professionals' expertise and meet their business needs, by providing innovative solutions and technologies, ensuring patients' quality care. Through this continuous innovation, we own a leading position in major categories such as finishing equipment, eye health assessment, eye refraction and fitting measurements.

Essilor Instruments is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Service Technician – Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.

MAJOR DUTIES AND RESPONSIBILITIES

• Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
• Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
• Train clients on how to use the equipment
• Rebuild used equipment for resale
• Identify and manage the level of spare parts required to repair the equipment
• Verify and label standard exchange spare parts to be returned to the head office
• Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
• Register all cases as work order cases and report travel schedule
• Update the database after each service call and produce a weekly report of repairs and trips made
• Prepare equipment for demonstrations at clients’ business sites and optical shows
• Visit existing clients for periodic follow-ups
• Participate to optical trade shows occasionally

BASIC QUALIFICATIONS

• College degree in electromechanical or electronics (optical knowledge is an asset)
• Minimum of 2 years of experience in technical services
• Network and IT knowledge
• Good communication skills, both oral and written
• Valid driving license in the province of employment/location
• Able to lift up to 35 kg (75 pounds)
• Flexibility for working hours on the road
• Frequent travelling required with some overnight stays

PREFERRED QUALIFICATIONS

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.