IT On-Site Support Technician

Barton, VTOnsiteFull TimePosted 1 month agoVisa sponsorship available

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Required skills

desktop experience
Microsoft Windows Operating Systems
Microsoft Office
personal computing environment
after hours support
on-call support
travel between local sites

Role summary

Essity is seeking an IT On-Site Support Technician in Barton, AL. This role provides basic IT support, troubleshooting network, software, and equipment issues. Responsibilities include installing and replacing IT equipment, managing local servers and networks, processing tickets, administering IT assets, training users, and contributing to service improvements. The ideal candidate has 2-5 years of desktop experience, a solid understanding of Microsoft Windows and Office, and strong customer service and problem-solving skills. Occasional after-hours and on-call support, as well as travel, may be required.

IT On-Site Support Technician

About Essity

Essity is currently searching for an IT On-Site Support Technician. This position will be based out of our Barton location.

About the Role

This role will provide basic IT support to customers following defined Service Management procedures. Responsibilities will include acting as main point of contact for troubleshooting network issues, software issues, and equipment issues.

Must be located in Barton, AL.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

Installation and replacing end user IT workplace equipment (pc’s, smartphones, printers, collaboration tools)
Support managing local servers and networks in collaboration with global IT teams
Processing and taking ownership of tickets from customers
Administration of IT assets (hard- and software)
Training and education of users in relation to IT workplace and collaboration tools
Project Management as well as Vendor Management
Contributing to improvement of IT services and knowledge databases
Supporting local applications (where applicable and in line with global policies)
Following (internal and external) audit requirements

Who You Are

Formal education in computer science, business or related field, professional experience, or combination of education and experience/certifications to effectively execute duties upon hire
Two - Five (2-5) years desktop experience in Information Technology
Solid understanding of Microsoft Windows Operating Systems and Microsoft Office
Understanding of ITIL best practices preferred
Requires sound working knowledge in personal computing environment
Desire to provide the highest levels of service to customers
Above average communication skills, verbal and written
Great interpersonal skills
Good problem solving, decision making, resolution, and organizational skills
Ability to lift up to 50 pounds
Occasional after hours and on-call support required
Travel: Ability to travel between local sites daily and some domestic locations, if necessary.

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits:

Competitive annual salary + annual incentive bonus + benefits

Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.

Along with competitive pay you will be eligible for the following benefits:

United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
Wellness program provided through Rally
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match and annual employer base contribution
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
PTO offering with Paid Holidays
Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
Employee discounts program
Scholarship program for children of Essity employees.

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

Application End Date:

Job Requisition ID:

Essity265469

Ready to apply?

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