Customer Service Specialist (Phone, Email,, Chat)

Job Details: Job Location: Missouri - Wentzville, MO, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Category: Customer Service, Customer Service Specialist (Phone, Email & Chat) Location: Wentzville, MO Schedule: Full-time, 8-hour shifts on a three-week rotating schedule (includes one scheduled weekend) Work Setting: Onsite Compensation: Starting at $17.00–$20.00 per hour, depending on position Help Our Neighbors Journey with Confidence. At etrailer, great Customer Service is more than answering questions. It's understanding what our neighbors are trying to accomplish, helping them find the right products, and making sure they have everything they need to move forward with confidence. We're looking for teammates who enjoy connecting with people, solving problems, and creating personalized experiences. Whether your strengths are in conversation, written communication, or a combination of both, our Customer Service team offers opportunities to help neighbors find complete solutions and make confident purchasing decisions. Training is only the beginning. Through hands-on training, ongoing coaching, and real-world experience, you'll continue developing the knowledge, confidence, and judgment needed to serve our neighbors well. We believe learning doesn't stop after onboarding, and we're committed to helping you grow your skills throughout your career at etrailer. Opportunities Available Our Customer Service team offers three distinct positions, each with its own primary focus. We'll work with you throughout the hiring process to explore which opportunity best aligns with your experience, strengths, and interests. Phone Specialist: Connect primarily through inbound calls, ask thoughtful questions, recommend complete solutions, assist with purchases, and follow up with neighbors through outbound calls throughout their journey. Email Specialist: Research product questions, order concerns, and other requests while creating clear, personalized written responses that help neighbors move forward with confidence. Chat Specialist: Assist neighbors primarily through live chat, providing timely answers, product guidance, and personalized recommendations through engaging written conversations. Email and Chat teammates also assist neighbors through inbound and outbound phone calls when needed. What You Will Do Understand each neighbor's needs through thoughtful questions, active listening, and personalized communication. Research products, explain options, and recommend complete solutions that help neighbors make confident purchasing decisions. Use our systems and resources to process orders, document interactions, and maintain accurate neighbor information. Provide timely follow-up and take ownership of helping neighbors reach the right next step. Partner with teammates and product experts to solve challenges and create a seamless experience across our Customer Service team. Apply coaching and feedback to strengthen your product knowledge, communication, and problem-solving skills. Support your teammates, celebrate wins, and have some fun while helping our neighbors journey. What Makes Someone Successful in This Role You genuinely enjoy helping people and making them feel heard, understood, and valued. You're naturally curious and ask questions before jumping to a solution. You communicate clearly and professionally, whether through conversation or writing. You're comfortable recommending products, addressing concerns, and helping neighbors move forward with a purchase. You take ownership of your work, welcome feedback, and enjoy improving your skills over time. You're organized, adaptable, and comfortable using technology while managing changing priorities. Experience in customer service, hospitality, retail, sales, or another people-focused role is helpful, but strong judgment, a positive attitude, and willingness to learn matter just as much. Who This Role Is For This opportunity is ideal for someone who enjoys connecting with people, solving problems, and helping others make informed decisions. Whether you prefer speaking with neighbors directly, communicating through writing, or working across multiple channels, you'll have opportunities to use your strengths to make a meaningful impact. We're interested in learning what you do well, what motivates you, and where you see yourself contributing. Our goal is to connect the right teammates with the right opportunities while continuing to build a Customer Service team that values hospitality, learning, and results. Benefits etrailer offers a comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, and more. Compensation and earning opportunities vary by position and will be discussed as we explore which role may be the best fit for you. Ready to Join Our Team? If you're looking for an opportunity to develop your skills, work alongside a supportive team, and help neighbors find solutions that make a difference in their journeys, we'd love to hear from you. Apply today and let's explore where your strengths could make the greatest impact at etrailer. Qualifications: