Senior Solutions Consultant

Everbridge is currently seeking a Senior Solutions Consultant to support our Control Center solution.

The primary responsibility of this role is to provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of projects. The Technical Consultant will operate in a collaborative, team-focused environment, ensuring adherence to our strict quality control and program delivery methodology.

This is a customer-facing role that requires a thorough understanding of our Control Center software platform and the infrastructures that it will interact with along with a detailed understanding of the subsystem edge devices used by our end-user and reseller partner customers. The role requires a strong project management ability coupled with technical knowledge which encompasses development, database administration, and network engineering.

What you'll do:

• Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.
• Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center solutions.
• Provide realistic project estimates under Control Center project methodologies.
• Create detailed design documentation for customer submission, review, and approval.
• Possess an in-depth knowledge of the setup, configuration, and operation of 3rd party subsystem edge devices (closed-circuit television (CCTV)/Access Control/Intruder Alarm, etc.) and their integration with Everbridge software solutions.
• Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.

External:

• Perform installation and configuration tasks to deliver Control Center software solutions at end-user and reseller partner customer locations.
• Become proficient in training end-user customers and reseller partners in all aspects of Control Center solutions.

Internal:

• Ensure that a high degree of consistency and quality are adhered to across all product deployments to meet agreed Statements of Work (SoW)/Functional Design Specifications (FDS) for a given project.
• Ensure detailed documentation is maintained throughout each project to ensure a smooth handover to Customer Support once the project is completed.
• Provide constructive feedback and intelligence to the Product and Development teams to enhance the company’s solutions and commissioning capability.
• Participate in factory acceptance test (FAT), site acceptance test (SAT), and user acceptance test (UAT)
• Provide onsite and remote 3rd-level technical support

What you'll bring:

• Bachelor’s degree in Computer Science or software-related technical degree or equivalent experience
• Excellent written and verbal presentation and communication skills; including the ability to interpret written requirements and technical specification documents.
• Successfully managed to complete at least 10 projects related to technical deployments in the security industry.
• Proven track record of installing, implementing, testing, and training end users on a high-level application suite like Document Management, Fleet Management, electronic point of sale (EPOS), or enterprise resource planning (ERP).
• Demonstrable experience in configuring personal computers (PCs), and servers and troubleshooting the Windows Server and Desktop Operating Systems.
• Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale.
• Excellent knowledge of the latest Windows Server and Desktop versions.
• Proven track record and experience in networking principles and the Internet Protocol (IP).
• Excellent knowledge of virtual machine (VM) environments Microsoft Clustering, Failover, and High Availability.
• Secret Clearance is preferred, or the ability to obtain Secret Clearance required
• Experience in the physical security industry (Desirable)

The reasonably estimated salary for this role at Everbridge ranges from $118,700 - $140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements. Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law. For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position. We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.