Telecom Program Manager
Role summary
We are seeking a skilled Program Manager to lead complex telecom programs for a key account. This role requires a strong technical program management background, with proven ability to deliver successful outcomes. Responsibilities include managing multiple programs, implementing processes, leading teams of 5-30 resources (on-shore and off-shore), monitoring budgets, developing project plans, and serving as the primary point of contact for telecom programs. The role also involves managing customer expectations, risks, and escalations, building trusted advisor relationships, and driving business development initiatives. The position requires 10+ years of experience in leading complex technical programs and client-facing roles, with hands-on experience in project management platforms like Azure DevOps, Jira, Asana, or Airtable. The role is hybrid, requiring 4 days per week on-site in Dallas or Atlanta.
Program Manager – Telecom
Evergreen / Insight Global
About the Role
We are seeking a skilled
Program Manager
to drive strategic initiatives and lead complex telecom programs for one of our key accounts. This role requires a strong technical program management background and a proven ability to deliver successful outcomes while collaborating with cross‑functional, on‑shore, and off‑shore teams.
Key Responsibilities
- Manage multiple complex programs within the
Technical Professional Services
practice
- Implement and maintain program management processes, methodologies, and best practices
- Lead and coordinate program teams of
5–30 resources
, including on‑shore and off‑shore teams
- Monitor program budgets and track financials, metrics, and KPIs
- Develop and maintain project plans aligned to KPIs and deliverables
- Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering workstreams
- Serve as the primary point of contact for
telecom programs
, partnering closely with customer technical and leadership teams
- Lead executive‑level status reviews, steering committee meetings, and roadmap discussions
- Proactively manage customer expectations, risks, and escalations
- Build trusted advisor relationships with telecom clients and internal leadership
- Drive business development initiatives through strong delivery and client relationship management
- Identify opportunities for account growth and additional service offerings
- Ensure consistent client satisfaction and long‑term partnership success
Qualifications
- 10+ years
of experience leading complex technical programs
- Strong experience in
client‑facing roles
, managing program delivery and stakeholder relationships
- Proven ability to manage teams of
5–30 members
- Technical background with experience managing
software development or data‑focused projects
- Demonstrated experience managing program budgets and financials
- Excellent contractual documentation and governance skills
- Experience implementing program management methodologies and best practices
- Experience working with both on‑shore and off‑shore teams
- Hands‑on experience with tools such as
Azure DevOps, Jira, Asana, Airtable
, or similar project management platforms
- Proven track record of supporting
business development and account growth
- Ability to work
on‑site 4 days per week
in
Dallas or Atlanta
Preferred Qualifications
- 10+ years of experience leading complex technical programs within the
telecom industry
- Experience managing
network rollout or telecom software services projects
- Experience with both
Agile and traditional project management methodologies
- Knowledge of
data technologies and applications
- Industry certifications such as
PMP, Scrum Master, or SAFe
Additional Experience & Attributes
- Experience implementing
PMO processes and tools
- Background in
technology consulting services
and client delivery
- Bachelor’s degree in
Computer Science, Engineering, or a related field
Personal Attributes
- Strong leadership and team management skills
- Excellent problem‑solving and analytical abilities
- Outstanding written and verbal communication skills
- Adaptable and effective in a fast‑paced environment
- Detail‑oriented with strong organizational capabilities
- Strategic mindset balanced with hands‑on execution
- Strong business acumen and client relationship management skills
