Remote Hospitality Customer Advisor / Live Chat Support Agent
Required skills
- live chat
- customer service
- communication skills
- conflict resolution
- multitask
- prioritize
- reservations
- changes
- cancellations
- customer complaints
Nice to have
- hospitality
- sports events
- tournaments
Role summary
Evolution Sports Group is seeking a Remote Hospitality Customer Advisor / Live Chat Support Agent to provide exceptional customer service for sports events and tournaments. Responsibilities include responding to inquiries, resolving issues via live chat, assisting with reservations, and handling complaints. Qualifications include strong communication, problem-solving, and conflict resolution skills, with previous customer service or hospitality experience preferred. Knowledge of sports events is a plus. This role offers a competitive salary, benefits, and opportunities for growth in a dynamic environment.
Position: Remote Hospitality Customer Advisor / Live Chat Support Agent
Company Overview:
Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner
- Provide accurate and detailed information about our hospitality services, packages, and events to customers
- Assist customers in making reservations, changes, and cancellations as needed
- Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary
- Maintain a high level of knowledge about our company, services, and events to effectively assist customers
- Collaborate with other team members to improve the overall customer experience and identify areas for improvement
- Keep detailed records of customer interactions and transactions for future reference
Qualifications:
- Previous experience in customer service or hospitality is preferred
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proficient in using live chat and other communication tools
- Knowledge of sports events and tournaments is a plus
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and development within the company
- A dynamic and inclusive work environment
- Complimentary access to sports events and tournaments
- Training and support to enhance your skills and knowledge in the hospitality industry
If you are passionate about providing exceptional customer service and have a love for sports, we would love to hear from you! Join our team at Evolution Sports Group and be a part of creating unforgettable experiences for our clients.
Originally posted on Himalayas
