Product Analyst

Description:

The Product Analyst will support stakeholders and products in our Open Banking Division. 

Main Job Tasks and Responsibilities:

• Support client facing product team communications.
• Manage external doc site updates & ensure content accuracy over time. 
• Coordinate with Evolve marketing team on release notes + announcements. 
• Draft & publish root cause analysis statements. 
• Manage product status board notifications in case of service issues. 
• Support client issue MGMT + clients research requests. 
• Review data extracts discrepancies and reported transaction anomalies. 
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback. 
• Coordinate between internal stakeholders to enable progress. 
• Obtain consensus across multiple departmental stakeholders.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues. 

Education and Experience:

• Bachelor's degree, ideally in finance, business, or computer science.
• 5 years related payments experience accepted in leu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalen.t 
• 2 years of experience managing SaaS or financial products. 
• Demonstrated history of working with technical and operational teams.

Key Competencies:

• Strong communication skills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
• Ability to query data tables and identify patterns and failure points across the payment life cycle.
• Must be solutions oriented and advocate for positive client experience.
• Technical Skills: SQL, Power BI, Markdown.
• UI Skills: ADO/Zendesk (or similar ticketing system), ReadMe.

In Office Position