Bilingual Office Manager

About Us

Born in 1993, Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or work-related accidents. With over 100 patient care centers across the Mid-Atlantic, Midwest, and Mountain West regions, our vision is to be the leading provider of injury care, setting the standard for excellence in every community we serve and expanding access to high-quality care nationwide.

At Excelsia, we deliver the full continuum of outpatient care within one seamless, connected system. Our diverse team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation, diagnostic, and surgical. We are committed to supporting patients through personalized support, detailed documentation, and outcome-oriented care coordination to make the recovery process easier. With Excelsia, patients are never far from the care they need—with the compassion they deserve.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

• Oversee daily operations of medical office
• Maintain on-site presence during business hours
• Hire, train and supervise all location support staff (excluding doctors)
• Post patient charges and payments
• Verify patient information including insurance status
• Maintain schedules for doctors, patients, and staff
• Inventory and order medical and office supplies
• Tabulate payroll and track PTO time

• Review all daily/weekly/monthly paperwork including day sheets, patient information (charts and accounts), billing, fee slips, mail, correspondence, etc.

• Maintain appropriate office records including OSHA, employee files, maintenance, etc.
• Ensure proper staffing of office, performing any and all duties as needed
• Interface with other departments including billing, MIS, marketing, human resources, and offices
• Perform other duties and assignments as directed and/or as necessary
• Maintain office in neat, clean orderly fashion
• Dispense medications and maintain proper documentation
• Maintain monthly goals
• Hold weekly staff meetings and maintain proper documentation
• Complete weekly stats on prepared spreadsheets

• Uphold the company’s mission to provide exceptional patient care, and leads in a way that aligns with the company’s ESG goals
• If considered a coverage/floating Office Manager, travels to any office within one’s region (example – Pennsylvania market or Greater Baltimore market)
• Other duties as assigned

Minimum Requirements

• High school diploma or GED equivalent
• 2 years medical office experience preferred
• Knowledge of computers and medical office procedures

Additional Skills/Competencies

• Excellent verbal and written communication skills
• 1-2 years supervisory experience
• Problem solving and organizational skills
• Types 40+ WPM
• Knowledge of insurance, workers’ compensation, and personal injury
• Certification such as Chiropractic Assistant, Medical Assistant or Radiological Technologist
• Ability to effectively interact with doctors, attorneys, patients, and co-workers
• Willing to travel to another office for coverage as needed

Physical/Mental Requirements

Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting maximum of 20 lbs.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.