
Software Development Engineer II
Required skills
- Software Development Engineer II
- Servicing team
- agentic AI systems
- traveler self-service
- agent orchestration
- tool integration
- LLM-powered reasoning pipelines
- backend services
- scale
- Product
Nice to have
- evolving services
- multiple use cases
- effective API contracts
- integration patterns across teams
- improving performance
- cost efficiency
Role summary
Expedia Group is seeking a Software Development Engineer II to join their Servicing team. This role focuses on building agentic AI systems for traveler self-service experiences, involving agent orchestration, tool integration, LLM pipelines, and scalable backend services. The engineer will design, implement, and maintain reliable, scalable, and secure services, contribute to technical design, and ensure engineering quality through testing and operational excellence. Responsibilities include writing production code, collaborating with cross-functional teams, monitoring services, applying secure coding practices, and working with AI/ML-enabled solutions. A Bachelor's degree in a technical field or equivalent experience, proficiency in a modern programming language, and experience with microservices architectures are required. Familiarity with AI/ML concepts and standard software engineering practices is also necessary. Preferred qualifications include experience with cloud infrastructure and improving system performance and reliability.
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Software Development Engineer II
Introduction to the team
Our Technology Team partners with teams across Expedia Group to create innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalized experiences that drive loyalty and traveler satisfaction.
The Software Development Engineer II position is part of the Servicing team, which builds the agentic AI systems that power traveler self-service experiences across all Expedia brands and partners. In this role, you will design, build, and operate the agents and supporting infrastructure that enable travelers to resolve complex servicing needs end-to-end — without human intervention. This includes working on agent orchestration, tool integration, LLM-powered reasoning pipelines, and the backend services that make these experiences reliable at scale. You will collaborate closely with Product, XD, and Program Management to shape both the technical direction and the traveler experience.
As an SDE II, you will own features end-to-end, contribute to technical design, and help raise the bar for engineering quality through rigorous testing, observability, and operational excellence.
In this role, you will:
- Design, implement, and maintain reliable, scalable, and secure services and components using Expedia Group's standard technologies, including clean APIs, robust data models, and well-factored low-level designs.
- Deliver high-quality production code through test automation, code reviews, and continuous integration practices, contributing to services that operate reliably at scale across multiple products or domains.
- Collaborate with peers, product managers, technical program managers, and other partners to refine requirements, break down complex problems, and deliver incremental value in an Agile environment.
- Instrument services to monitor performance, reliability, and availability; triage and resolve production issues; and participate in on-call or support activities to improve system stability and operational excellence.
- Apply secure coding practices, follow engineering standards and patterns, and contribute to improving shared libraries, tooling, or platforms that accelerate development for multiple teams.
- Work with AI-driven systems, tools, or workflows to enhance developer productivity and product capabilities, including safely integrating and operating AI/ML‑enabled solutions that improve outcomes.
Minimum Qualifications:
- Bachelor's degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience in software development.
- Professional experience in software engineering building, testing, and operating backend, frontend, or full-stack services or applications, including ownership of at least one significant service or feature in production.
- Proficiency in at least one modern programming language used at Expedia Group and familiarity with service-oriented or microservices architectures, including API design, data modeling, and low-level system design.
- Experience with standard software engineering practices such as version control, automated testing, code review, debugging, and monitoring in a collaborative, Agile team environment.
- Familiarity with AI-driven systems, tools, or workflows and applying AI/ML concepts to real world products.
Preferred Qualifications:
- Experience designing and evolving services or components that support multiple use cases or products, including effective API contracts, data models, and integration patterns across teams.
- Track record of improving performance, reliability, or cost efficiency of production systems through data-driven analysis, observability, and systematic incident prevention and resolution.
- Hands-on experience with cloud-based infrastructure, deployment pipelines, and configuration management to confidently build, release, and operate services at scale.
- Demonstrated ability to leverage AI-assisted development tools, code generation, or intelligent automation to improve engineering velocity while maintaining code quality and safety.
- Experience incorporating or consuming AI/ML‑enabled capabilities within applications or services, including safely integrating and operating these solutions in production environments.
#LI-DNI
The total cash range for this position in Seattle is $119,000.00 to $166,500.00. Employees in this role have the potential to increase their pay up to $190,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.Similar roles
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