Customer Services Representative- Customs
Required skills
- customs brokerage
- customs legislation
- classification
- valuation
- origin
- ocean documentation
- road documentation
- air documentation
- pro-active approach
- computer skills
Nice to have
- customs process flow
- data entry
- track and trace
- client billing
- customs declaration
- customs authority
Role summary
Expeditors is seeking a Customer Services Representative specializing in Customs. This role involves ensuring the smooth and timely flow of customs processes, accurate data entry, tracking customs files, and managing client billing. The representative will interpret and apply import/export customs procedures, verify and submit customs declarations, and ensure regulatory compliance. Key requirements include knowledge of customs brokerage, legislation, documentation processes, strong organizational and computer skills (MS Excel, MS Word), and effective interpersonal abilities. The company offers comprehensive benefits and opportunities for growth within the global logistics industry.
Major Duties and Responsibilities
- Ensure smooth and timely customs process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Custom files and reporting
- Ensure accurate and timely client billing
- Understand all the elements of the import and export customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customer?s instructions and expectations.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
- Assist with verification of customs declaration information and the submission of such to the customs authority
- Ensure compliance at all times to regulations
- Good knowledge of customs brokerage process, customs legislation - especially with regards to classification, valuation and origin
- Understanding of ocean, road and air documentation process
- Effective interpersonal skills
- Pro-active approach, strong organizational and computer skills
- Good computer skills (MS Excel, MS Word)
- Fluent in English
Reporting Structure
- Customs Brokerage Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
