Import Agent
Required skills
- Import Department
- freight
- customer service
- vendor relations
- billing
- process flow
- operational efficiency
- productivity
- overseas communications
- escalation
Nice to have
- logistics
- global trade
- supply chain management
Role summary
This role ensures the timely and accurate movement of freight and information within the Import Department, while providing exceptional customer service. Key responsibilities include managing customer and vendor relations, adhering to procedures, handling billing, and improving operational efficiency. The position requires 6 months of experience in Ocean Import, effective interpersonal and computer skills (Excel, Word, PowerPoint), attention to detail, and English fluency. The company offers comprehensive benefits and growth opportunities within a global logistics network.
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Import Department.
Major Duties and Responsibilities
- Operations/Industry Knowledge
- Customer Service
- Vendor Relations
- Procedure and Productivity Standards Adherence?
- Accounting
- Accurate and Timely Billing
- Self Development
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
?
?
- Bachelor's degree preferred.
- 6 months experience in Ocean Import
- Effective interpersonal skills.?
- Good computer skills (Excel, Word, PowerPoint)
- Attention to Detail
- Fluent in English
Reporting Structure
- Ocean Import Lead Agent, Supervisor and Manager
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
