Installation Coordinator Lead

About the Role

As a Lead Installation Coordinator at Express Flooring, you’ll help lead the daily scheduling, dispatching, and coordination of residential flooring installations completed through our contracted installer network. You’ll review project details, schedule customer appointments, dispatch installers to job sites, and work closely with customers, contractors, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

In addition to managing your own workload, you’ll serve as a day-to-day resource for the Installation Coordination team. You’ll help prioritize assignments, support team members, resolve escalated issues, and oversee scheduling and dispatch operations when the manager is out of the office.

This is a fast-paced, hands-on lead role for someone who thrives on organization, communication, leadership, and problem-solving.

Job Type: Full-Time; In-Person Compensation: $25–$27 per hour Schedule: Tuesday–Saturday, 6:00 a.m.–3:00 p.m. | One Sunday per month, depending on business needs Location: 43rd Avenue and Washington Street – Phoenix, AZ

What You’ll Do

Help lead the daily workflow of the Installation Coordination team

Coordinate installation schedules, customer appointments, and contractor availability

Dispatch flooring installers to customer job sites and provide all necessary project information

Assign and prioritize scheduling and dispatch responsibilities based on business needs

Serve as a resource for team members by answering questions and assisting with issue resolution

Oversee scheduling and dispatch operations when the manager is out of the office

Monitor projects throughout the installation process to ensure timely completion

Communicate with installers, customers, contractors, and internal teams to keep projects on track

Respond quickly to scheduling changes, delays, installer concerns, and customer escalations

Help resolve installation issues while maintaining a positive customer and contractor experience

Maintain accurate and up-to-date project notes, customer records, schedules, and installation details

Build strong working relationships with contractors and customers

Identify process gaps and recommend improvements to increase efficiency

Provide cross-functional support to internal teams as needed

Deliver exceptional customer service throughout every stage of the installation process

What You’ll Bring

High school diploma or GED required

1–2 years of lead, team lead, or supervisory experience required

4+ years of customer service, scheduling, dispatch, installation coordination, or related experience

Flooring or home improvement industry experience preferred

Experience dispatching installers, contractors, technicians, or field service teams preferred

Ability to guide daily workflows, prioritize assignments, and support team members

Strong leadership and communication skills

Ability to confidently handle escalated customer, contractor, and scheduling concerns

Excellent organizational and multitasking abilities in a fast-paced environment

Strong problem-solving skills and the ability to adapt quickly when priorities change

Ability to manage multiple projects while maintaining accurate records and attention to detail

Experience with scheduling, dispatch, inventory management, or project-tracking software preferred

Proficiency with Microsoft Office and other computer-based systems

Team-oriented mindset with a commitment to exceptional customer service

Fluency in Spanish preferred

Why People Love Working Here

Fun, energetic team environment

A fast-paced workday that keeps you moving and your skills sharp

Opportunities to use and grow your leadership skills

Meaningful work that directly impacts on-time installations and customer satisfaction

Benefits & Perks

Comprehensive medical, dental, and vision plan options

Free virtual healthcare for employees and family members

Health Savings Account with HDHP enrollment

Health and dependent care Flexible Spending Accounts

Company-paid basic life insurance

Voluntary supplemental life insurance

Company-paid short-term disability insurance

Voluntary long-term disability insurance

Company-paid accident and hospital indemnity coverage

Free bereavement and life-planning support for employees and family members

401(k) with company match, including pre-tax and Roth options

Paid time off, bereavement leave, and maternity leave

Seven company-paid holidays

Employee Assistance Program

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range$25—$27 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.