Installation Coordinator

About the Role

As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards.

This is a fast-paced role with plenty of moving pieces. We’re looking for someone who can stay organized, communicate clearly, and respond quickly when schedules shift or issues arise. The right person enjoys solving problems, keeping others informed, and bringing order to a busy operation.

Job Type: Full-Time; In-PersonCompensation: $25-$27 per hourSchedule: Tuesday-Saturday, 6:00am-3:00pmLocation: Hayward, CA

What You’ll Do

Coordinate installation schedules, customer appointments, and contractor timelines

Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner

Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues

Maintain accurate and up-to-date project notes, customer records, and installation details

Build strong relationships with contractors and customers to help deliver a seamless installation experience

Monitor inventory levels and assist with staging materials for crew loadouts

Support the loading and unloading of materials and trucks as needed

Track project performance and assist with daily, weekly, and monthly KPI reporting

Provide cross-functional support to internal teams when needed

Deliver exceptional customer service throughout every stage of the project

What You’ll Bring

High school diploma or GED required

3+ years of customer service or customer support experience

Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams

Excellent organizational and multitasking abilities in a fast-paced environment

Strong problem-solving skills and the ability to adapt quickly when issues arise

Ability to manage multiple projects while maintaining accurate records and attention to detail

Experience with scheduling, inventory management, or project tracking software preferred

A team-oriented mindset with a commitment to delivering exceptional customer service

Proficiency with Microsoft Office and other computer-based systems

Forklift certification or prior forklift experience

Physical Requirements

This role requires regular movement and physical activity throughout the workday, including:

Operating a motor vehicle

Standing, walking, lifting, climbing, talking, and hearing

Using hands to handle, grasp, or feel materials and equipment

Reaching with hands and arms

Lifting and moving materials weighing up to 60 pounds

Vision Requirements

Close vision and the ability to clearly see objects at short distances

Color vision and the ability to distinguish between colors

Depth perception and the ability to judge distances and spatial relationships

Ability to adjust focus and maintain visual clarity as needed throughout the workday

Why People Love Working Here

Build Something Great: Join a growing company where your work is visible, your ideas matter, and you can make a meaningful impact on what we build next.

Our Values: We’re Problem Solvers, Likable, Ambitious, and Caring — values that shape how we work, lead, and support one another.

An Award-Winning Workplace: We’re proud to be recognized as a Top Workplace, reflecting the culture, collaboration, and people behind our continued growth.

Benefits & Perks

Comprehensive medical, dental, and vision plan options

Free virtual healthcare for employees and family members

Health Savings Account (with HDHP enrollment)

Health & dependent care flexible spending accounts

Company-paid basic life insurance

Voluntary supplemental life insurance

Company-paid short-term disability insurance

Voluntary long-term disability

Company-paid Accident and Hospital Indemnity

Free Bereavement and Life Planning Support for employees and family members

401(k) with company match (Pre-tax & Roth options)

Paid PTO, bereavement leave, and maternity leave

7 company-paid holidays

Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range$25—$27 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.