Healthcare

Hiring Event - Front Office Specialist

Huntsville, ALOnsiteFull TimeEntry-level (exp-based)Posted 1 month ago

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Required skills

Front Office Specialist
customer service
patient experience
administrative
check-in
check-out
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook

Nice to have

medical office experience
ophthalmic experience

Role summary

Eyecare Associates is hiring a Front Office Specialist for their locations in Huntsville and Madison, AL. This role serves as the first point of contact for patients, focusing on delivering a world-class patient experience and managing administrative tasks for a smooth check-in/out process. Training is provided, and no prior medical or eyecare experience is required. Responsibilities include customer service, phone handling, insurance verification, payment collection, patient flow management, and daily reconciliations. Proficiency in Microsoft Office Suite and HIPAA compliance are required. Previous medical office or ophthalmic experience is preferred. The position offers $16-18 per hour with commission/bonus opportunities.

Eyecare Associates Interview EventHiring for Front Office Specialist (and other various roles)

Training Provided – No medical/eyecare experience required!Pay: $16-18 per hour with commission/bonus

Hiring Event Date: October 15th, 2026Time: 3:00pm-6:00pmAddress: Eyecare Associates Office - 600 Washington St. Huntsville, AL 35801

Locations: We have several locations within the greater Huntsville area; Huntsville and Madison During your interview, we will review the closest location for you!

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

LOCATION

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.

Provide exceptional customer service during every patient encounter (in person or via phone).

Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.

Answer phones (both external and internal); assure prompt, courteous service at all times.

Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.

Double check insurance authorizations to ensure completion and build accurate flow sheets.

Check out patients and collect correct payments according to procedures.

Manage patient flow in the office and ensure communication to maximize efficiency and customer service.

Complete daily reconciliations / close day / countdown cash drawer.

Comply with all company policies and procedures, including HIPAA.

General office duties and cleaning to be assigned by the manager.

QUALIFICATIONS

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.

Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

LICENSES AND CREDENTIALS

None

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

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