Healthcare

Clinic Manager (Ophthalmology)

Grandville, MIOnsiteFull TimeManager / HeadPosted 14 hours agoVisa sponsorship available

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Required skills

Ophthalmology
HIPAA
OSHA
background check
proof of identity
right to work
High School Diploma
GED
EHR
EMR

Nice to have

COA
COT
PACS

Role summary

An Ophthalmic Clinic Manager in Grand Rapids, MI, oversees clinical staff and daily operations to support ophthalmologists. Responsibilities include leading teams in patient care, managing processes like medication refills and prior authorizations, ensuring accurate EHR documentation, and overseeing patient communication. The role requires a High School Diploma, 5 years of clinical team leadership in ophthalmology, and 5 years of EHR experience. Preferred qualifications include COA/COT certification and PACS system experience. The position emphasizes customer service, adherence to HIPAA/OSHA standards, and staff development.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Title: Clinic Manager

Company: Grand Rapids Ophthalmology Location: Grandville, MI

SUMMARY

As an Ophthalmic Clinic Manager, you are responsible for the management and oversight of clinical staff processes within the assigned scope of responsibility to accurately and efficiently lead assigned staff members in the execution of day-to-day operations in support of each Ophthalmologist, while working in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lead assigned functional teams in providing exceptional customer service during every patient encounter. Display a professional attitude; ensure all staff greet patients promptly with a smile and thank them when they leave.

Provide operational leadership to the staff supporting the Ophthalmologist in conduct of office visits and in-office surgical procedures.

Ensure staff are able to and are correctly submitting assigned Physician-prescribed medications and medication refills to patients' pharmacies.

Ensure timely process flow for visual fields, Biometry, refractions, optical coherence tomography (OCT), and Topography testing.

Ensure all patient information gathered during the exam is accurately reflected in the Electronic Health Record (EHR) by assigned team members.

Oversee patient communication regarding follow-up care, surgeries, procedures, post-op care, etc., and ensure that communication is patient-focused.

Maintain sanitary use of equipment throughout the care visit for the assigned team.

Assist in training, staff development plans and performance evaluations.

Manage prior authorizations, patient refills, Doctor schedules, and referral correspondence for assigned team.

Advise management on functional team staffing in support of the Doctor’s schedules to comply with all company policies.

Support management in the guidance and supervision of clinical staff consistent with the company employee handbook.

Deploy company objectives where applicable.

Enforce HIPAA and OSHA standards along with company-identified best practices in the conduct of care among team members.

Other duties as assigned.

Overtime may be required as needed.

QUALIFICATIONS

Effective communication within scope of responsibility

Favorable result on background check required

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED equivalent required

5 years (minimum) leading a clinical team in ophthalmology

LICENSES AND CREDENTIALS

Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification preferred

SYSTEMS AND TECHNOLOGY

Previous experience with management of PACS or similar systems preferred

5 years of experience using Electronic Medical Record (EMR) and completing medical documentation

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Please do not contact the office directly – only resumes submitted through this website will be considered. If you need assistance with this application, please contact (636) 227-2600

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Clinic Manager (Ophthalmology)

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