Optical Supervisor

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Optical SupervisorCompany: Quantum Vision CentersLocation: Maryville, ILTravel: Travel to Swansea and Centralia, IL is required as needed. We do pay mileage reimbursement!Pay: Pay starts at $21/hr, but we can go higher depending on experience

Perks:

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Competitive Base Pay

Optical Education Reimbursement

Paid Maternity Leave

Employee Discounts

Hours:

Full Time

Our office is open Monday-Friday 8am-5pm, Saturday 8am-1pm

You may have to work a little earlier/later as needed

SUMMARYAn Optical Supervisor is responsible for overseeing the day-to-day operational functions for their assigned Optical and Contact Lens department, ensuring that office policies, procedures and plans are executed in a smooth and expeditious manner; performing financial oversight, office and insurance administration and personnel management duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs necessary tasks for excellent patient care and assisting the Doctor(s) in the operation of the Optical department.

Provides leadership, guidance and expertise to all staff members.

Conducts quarterly discussions with each employee to document on the Annual Evaluation.

Holds staff accountable for performance expectations.

Provides input on hiring, termination and job assignments of staff.

Orientates new employees to the office and insures they receive on-the-job training in their assigned position.

Effectively communicates organization activities to the entire staff.

Establishes a high-performance team that is efficient, knowledgeable and service-oriented, sharing responsibility for attaining the goals of the practice.

Implements all operational systems including: Employee Manual, Scheduling and Telephone System.

Processes and coordinates patient/insurance collections.

Procedure titled "processing daily and weekly reports", to ensure all reports are ran, reviewed and action taken when necessary.

Ensures insurance verification process is completed.

Maximizes electronic claim submissions to insurance companies.

Prepares for secondary insurance submissions.

Organizes and provides agenda and holds monthly staff meetings.

Attends company training events to include quarterly Supervisory Training.

Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.

Performs other duties as required.

QUALIFICATIONS

Detail oriented, professional attitude, reliable

Management and organizational skills to support the leadership of this function

Communication, interpersonal and negotiation skills

Ability to follow or provide verbal and written instructions with sufficient grammar and spelling

skills to avoid mistakes or misinterpretations

Ability to read, analyze and interpret insurance forms

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Knowledge of state and federal regulations for this position; general understanding of HIPAA

Guidelines

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

Optical and contact lens experience preferred

Two years of Supervisory experience preferred

Computer skills and good oral communication required

Strong leadership background

LICENSES AND CREDENTIALS

Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.