Healthcare

Office Manager

Kettering, OHOnsiteFull TimeManager / HeadPosted 23 days agoVisa sponsorship available

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Required skills

Management experience
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
HIPAA
OSHA

Nice to have

Industry related experience
ABO
NCLE
LDO

Role summary

An Office Manager is responsible for the overall sales and profitability of a retail optical location, ensuring a world-class Total Patient Experience. This role involves managing all office operations, including team member support, merchandising, inventory, training, and safety. The Office Manager will also handle human resource functions such as recruitment, training, coaching, performance reviews, and compensation evaluations. Key responsibilities include driving revenue and EBITDA growth, maintaining facility standards, enforcing cash handling policies, and ensuring daily operations run smoothly. A high school diploma is required, and industry-related or management experience is beneficial. Proficiency in Microsoft Office Suite is necessary.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

PERKS

Full Benefits Package - Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay + Bonus

Employee Discounts

SUMMARY

An Office Manager will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients’ medical needs. Responsible for the overall sales and profitability of an office location. Manage all operations of the location to include team member support, merchandising, inventory management, training and safety. Execute Total Patient Experience (TPE) to drive revenue and profitability. Exercise independent judgment and discretion in managing overall performance of the entire retail operation. A Licensed Office Manager will possess a State Optician’s License for states where required by the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).

Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.

Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.

Conduct performance reviews and compensation evaluations for the office team.

Exercise judgment and utilize tools to achieve revenue and EBITDA growth.

Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.

Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.

Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.

Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

QUALIFICATIONS

Industry related experience will be beneficial

Management experience required

Favorable result on background check as required by state

Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

High school diploma or GED required

LICENSES AND CREDENTIALS

ABO, NCLE and/or LDO preferred, but not required

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

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Office Manager

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