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Healthcare

Patient Coordinator

Muskegon, MIOnsiteFull TimeEntry-level (exp-based)Posted 19 days agoVisa sponsorship available

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Required skills

  • Basic computer skills
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • walking
  • sitting
  • standing
  • bending
  • stooping

Nice to have

  • Mileage reimbursement
  • Full benefits package
  • Medical
  • Vision
  • Dental and Life Insurance
  • 401k + Employer Matching

Role summary

Shoreline Vision is seeking a Patient Coordinator to act as the first point of contact for patients, setting a positive tone for their visit. This role involves excellent patient care and administrative responsibilities to ensure a smooth check-in/out experience. The Patient Coordinator will verify medical and vision insurances, communicate effectively with patients and staff, and handle inquiries via phone, email, and in person. Responsibilities include managing patient flow, collecting payments, performing daily reconciliations, and general office duties. The ideal candidate has strong customer service and basic computer skills, with a desire to learn and grow within the practice.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Patient Coordinator Company: Shoreline VisionLocation: Muskegon, MITravel: Travel to our other clinics in the area may be required as needed. We do pay mileage reimbursement!Hours:

  • Full Time
  • Our offices are open Monday-Friday 8am-5pm, with some occasional nights until 6:30pm
  • You may need to work a little earlier/later as needed

    • Perks:

  • Full benefits package, including Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Maternity Leave
  • Competitive base pay
  • Employee discounts

    • Requirements:

  • High School Diploma or GED Equivalent
  • Favorable result on Background Check
  • Basic computer skills
  • Strong customer service skills
  • Excitement to learn and grow

    • Essential Functions:

  • Facilitate patient flow
  • Verify medical and vision insurances
  • Effectively communicate with patients, doctors, and managers
  • Answer inquiries through phone, email, and in person requests

    • SUMMARY

    A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
  • Answer phones (both external and internal); assure prompt, courteous service at all times
  • Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
  • Manage patient flow in the office
  • Knowledge of common fees charged for common visits and collect correct payments
  • Complete daily reconciliations / close day / countdown cash drawer
  • General office duties and cleaning to be assigned by manager

    • QUALIFICATIONS

  • Ability to interact with all levels of employees in a courteous, professional manner at all times
  • Desire to gain industry knowledge and training
  • Demonstrates initiative in accomplishing practice goals
  • Ability to grow, adapt, and accept change
  • Consistently creating a positive work environment by being team-oriented and patient-focused
  • Commitment to work over 40 hours to meet the needs of the business
  • Reliable transportation that would allow employee to go to multiple work locations with minimal notice

    • EDUCATION AND/OR EXPERIENCE

  • Minimum Required: High school diploma or general education degree (GED)
  • Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

    • LICENSES AND CREDENTIALS

  • Minimum Required: None

    • SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

    • PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

    • If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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