Healthcare

Patient Coordinator (Full Time)

Wayne, MIOnsiteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship available

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Required skills

Basic computer skills
Facilitate patient flow
Provide exceptional customer service
Professional attitude
Answer phones
collect correct payments
Complete daily reconciliations
close day
countdown cash drawer
General office duties

Nice to have

mileage reimbursement
Full benefits package
401k + Employer Matching
Paid Maternity Leave
Competitive base pay
Employee discounts

Role summary

Eye Clinics of Michigan is seeking a full-time Patient Coordinator to serve as the first point of contact for patients, ensuring excellent patient care and a smooth check-in/out experience. This role involves facilitating patient flow, verifying medical and vision insurances, communicating with patients and staff, and handling administrative tasks including payment collection and daily reconciliations. The ideal candidate will possess strong customer service and basic computer skills, with a willingness to learn and travel between office locations as needed. A high school diploma and one year of related experience are required.

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Patient CoordinatorCompany: Eye Clinics of MichiganLocation: On-site at our office in Wayne, MITravel: Travel to our other offices in Brownstown, Wyandotte and Dearborn, MI is required as needed. We do pay mileage reimbursement!Perks:

Full benefits package, including Medical, Vision, Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive base pay

Employee discounts

Hours:

Full Time

Our office is open Monday-Friday 8am-5pm

You may need to work a little earlier/later as needed

Requirements:

High School Diploma or GED Equivalent

Favorable result on Background Check

Basic computer skills

Strong customer service skills

Excitement to learn and grow

Essential Functions:

Facilitate patient flow

Verify medical and vision insurances

Effectively communicate with patients, doctors, and managers

Answer inquiries through phone, email, and in person requests

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave

Answer phones (both external and internal); assure prompt, courteous service at all times

Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule

Manage patient flow in the office

Knowledge of common fees charged for common visits and collect correct payments

Complete daily reconciliations / close day / countdown cash drawer

General office duties and cleaning to be assigned by manager

QUALIFICATIONS

Ability to interact with all levels of employees in a courteous, professional manner at all times

Desire to gain industry knowledge and training

Demonstrates initiative in accomplishing practice goals

Ability to grow, adapt, and accept change

Consistently creating a positive work environment by being team-oriented and patient-focused

Commitment to work over 40 hours to meet the needs of the business

Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

Minimum Required: High school diploma or general education degree (GED)

Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

Minimum Required: None

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Patient Coordinator (Full Time)

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