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Healthcare, Optometry

Optical Sales

Durham, NCOnsiteFull TimeEntry-level (exp-based)Posted 25 days ago

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Required skills

  • Total Patient Experience
  • retail sales
  • dispense
  • fit glasses
  • fit contacts
  • prescriptions
  • frames
  • style
  • color
  • facial measurements

Nice to have

  • medical office experience
  • ophthalmic experience

Role summary

An Optical Technician is responsible for delivering a world-class patient experience that drives retail sales while addressing patients' medical needs. This role involves dispensing and fitting glasses and contacts based on optometrist and ophthalmologist prescriptions, and matching patient needs with available products and services. Key duties include assisting patients with frame selection, accurately taking optical measurements, educating patients on lens options, dispensing orders, and performing frame adjustments and repairs. Proficiency in Microsoft Office Suite is required, and previous medical or ophthalmic experience is strongly preferred. The position requires strong fine motor skills, visual and auditory acuity, and the ability to perform physical tasks such as walking, standing, bending, and lifting up to 25 lbs.

PERKS

  • Full Benefits Package - Medical, Vision, Dental and Life Insurance
  • 401k + Employer Matching
  • Paid Time Off (PTO) and Paid Holidays
  • Paid Maternity Leave
  • Eyecare Certification Reimbursement
  • Competitive Base Pay
  • Employee Discounts

    • SUMMARY

    An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered. LOCATION

  • Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

    • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
  • Determine patient wants and needs and selling to exceed their expectations
  • Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
  • Able to operate the auto-lensometer and manual lensometer
  • Educate and recommend specific lenses, lens coatings and frames to suit patient needs
  • Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
  • Dispense patient orders and repair and adjust patient frames
  • Dispense all glasses and/or contact lens orders using current process

    • QUALIFICATIONS

  • Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
  • Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
  • Favorable result on background check as required by state
  • Must be able to provide proof of identity and right to work in the United States

    • EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED required

    • LICENSES AND CREDENTIALS

  • ABO and NCLE certifications preferred but not required

    • SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

    • PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

    • If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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