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Healthcare, Optometry

Front Office Specialist - Training Provided!

Dobson, NCOnsiteFull TimeEntry-level (exp-based)Posted 5 days ago

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Required skills

  • Total Patient Experience
  • customer service
  • HIPAA
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • phone systems
  • cash drawer
  • insurance authorizations

Nice to have

  • medical office experience
  • ophthalmic experience

Role summary

A Front Office Specialist acts as the first point of contact, aiming to provide a world-class Total Patient Experience and ensure a smooth check-in/out process. Responsibilities include delivering exceptional customer service in person and via phone, managing patient flow, handling administrative tasks like insurance authorizations and payment collection, and performing daily reconciliations. Proficiency in Microsoft Office Suite and phone systems is required. Previous medical or ophthalmic office experience is preferred. The role involves physical activities such as walking, sitting, standing, bending, and requires strong fine motor skills and visual/auditory acuity. Compliance with HIPAA and company policies is mandatory.

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

  • Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

    • ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
  • Provide exceptional customer service during every patient encounter (in person or via phone).
  • Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
  • Answer phones (both external and internal); assure prompt, courteous service at all times.
  • Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
  • Double check insurance authorizations to ensure completion and build accurate flow sheets.
  • Check out patients and collect correct payments according to procedures.
  • Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
  • Complete daily reconciliations / close day / countdown cash drawer.
  • Comply with all company policies and procedures, including HIPAA.
  • General office duties and cleaning to be assigned by the manager.

    • QUALIFICATIONS

  • Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
  • Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
  • Favorable result on background check as required by state
  • Must be able to provide proof of identity and right to work in the United States

    • EDUCATION AND/OR EXPERIENCE

  • High school diploma or GED required

    • LICENSES AND CREDENTIALS

  • None

    • SYSTEMS AND TECHNOLOGY

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook

    • PHYSICAL REQUIREMENTS

  • This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

    • If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

    EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

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