Auto Ops Associate Manager

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

Fanatics Collectibles is looking for an Associate Manager to lead key components of our autograph card processes. The autograph operations team is accountable for the following:

Quality Inspection of Unsigned Cards

Inventory of Unsigned Cards

Pick, Pack, & Ship of Cards to Partners for Signing

Receipt of Signed Cards

Player Payments for Signatures Provided

Quality Inspection of Signed Cards

Collection & Transfer of Cards for Packout in Upcoming Programs

This individual will be accountable for managing key parts of this process, focused on process improvement to increase efficiency and to set the team up to handle increased scale. This individual is expected to lead a team of 20-30 associates, supervisors, and leads and will come in with experience motivating and building teams. This role serves as a leader within our department and is responsible for ensuring that autographs that make it into our product are of the highest caliber, inventoried & documented properly, and delivered on-time for production. The ideal candidate is someone with high integrity, a self-starter with strong analytical skills, experience leading teams and developing employees, manufacturing and/or product management background preferred. Candidates with a passion for sports, culture, & entertainment will find themselves a strong cultural fit.

Responsibilities:

Stands up & manages Quality process of unsigned inventory produced in the Fanatics Collectible Digital Workflow, taking key learnings from current processes.

Manages the end-to-end quality control process for either unsigned and signed autograph stickers and cards.

Effectively communicates with Athlete Partnerships and Brand teams to resolve issues/discrepancies related to sticker autographs. Liaises between Athlete Partnerships, Brand, and Manufacturing to ensure a smooth end-to-end product lifecycle.

Leads team of QC Supervisors and Leads, accountable for productivity, output, & coaching.

Creates and tracks quality control KPI's, to include unsigned cards/stickers received, signed cards/stickers received, defect rates, throughput/hour, and other critical KPI's.

Responsible for managing Data Entry team, ensuring on-card inventory is organized/accurate, data entry is accurate and complete, and 100% on-time delivery of pack outs to vendors.

Manages QC Backlog, ensuring backlog has clear burndown plan with appropriate communication on timelines.

Supervises quality control training to newly onboarded associates and re-trainings for existing associates monthly.

The Ideal Candidate:

Minimum of 5 years working experience, 2+ years of supervisory or leadership experience in manufacturing or production environments.

Continuous improvement mindset with experience implementing improved procedures that have enabled better outcomes from the team.

Track record for tracking and hitting production or quality KPIs on a daily, weekly, and monthly basis.

Experience building and leading teams with a track record for coaching and developing new talent

Strong critical thinking, problem-solving, and leadership skills.

Past experience owning executive-level reporting and communications & ability to work with leaders in cross-functional teams.

Proficient experience with Microsoft Office Suite (Outlook, Excel, Powerpoint), required.

Ability to stand for extended periods of time and lift 40+ pounds, required.

Excellent verbal and written communication skills, required.

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