FatCats Verified
Entertainment, Recreation, Hospitality
Attractions Manager
Saratoga Springs, UTOnsiteFull TimeManager / Head$50,000–$60,000 /yrPosted 25 days ago
Required skills
- Leadership experience
- Personable
- Professional demeanor
- Time management skills
- Problem solve effectively
- Communication skills
- Negotiating skills
- Integrity
- Team player
- Exceptional communication skills
Role summary
This Attractions Manager role oversees the guest experience and operations for bowling, arcade, glow golf, and cinema areas. Responsibilities include training and developing team members, managing inventory, maintaining and repairing arcade games and projection systems, and providing IT support for POS, VOIP, and payment hardware. The ideal candidate has 1-2 years of leadership experience, strong organizational and communication skills, and the ability to thrive in a fast-paced environment. A High School Diploma or GED is required, along with the ability to lift 35 pounds.
Description
- Oversee the Guest Experience & Operations side of our Attractions areas:
- Bowling Operations
- Arcade Operations
- Glow Golf Operations
- Cinema/Projection Operations
- Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.
- Train and develop Team Members in all attraction’s areas.
- Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.
- Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.
- Participate in company's leadership programs and weekly calls.
- Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.
- Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.
- Provide IT support for POS software, VOIP phones, and merchant processing hardware.
- Maintain all hardware elements of theater projectors, audio, and video systems of the center.
Requirements
- 1-2 years leadership experience.
- Personable but professional demeanor.
- Strong organizational and time management skills with excellent attention to detail.
- Ability to work well in a fast-paced environment and to problem solve effectively.
- Proven ability in leadership, communication, and negotiating skills.
- Take initiative as a self-starter known to work with integrity while also being a strong team player.
- Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
- High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.
- Computer literate with ability to pick up new software programs and applications easily.
- High School Diploma or GED (required).
- Able to lift 35 pounds
