Credit Services Specialist

General Summary:

Maintains and performs operations in one or more of the core mission functions within the department. Supports systems and processes related to all functions of department operations. Operates and aids in the enhancement of models and supports the documentation and analysis of processes to assist with business process enhancements. Assists in planning, organizing, and implementing short- to medium-term objectives. Strong focus on customer satisfaction and interaction with internal and external customers to facilitate the operations of the Credit department.

Principal Duties and Responsibilities:

1. Performs daily operations of assigned Credit-related functions. Ensures work is performed accurately and promptly, including the processing of functional responsibilities that may include but are not limited to advances, letters of credit, capital stock, advance pricing, membership changes, credit reporting, lien perfection, securities and loan collateral, and compliance activities.
2. Reconciles basic transactions of moderate to high risk and financial value in accordance with established policies and procedures. Identifies exceptions and assists in the escalation of complex inquiries. Interacts with customers and partners internally (with Bank staff, regulatory agencies, and vendors) to route calls, process documentation, or other action items required to complete credit-related processes. Assists in communicating credit-related policies, guides, and procedures.
3. Executes data entry processing (detailed/specific transaction processing) advance, loan and security pricing valuation, and trading/system reconciliations. Prepares various reports, including Board, Committee, SEC disclosure support, management reports, and ad hoc member requests. Performs basic interpretation based on general instructions, procedures, or prior practices.
4. Supports the implementation of project plans to ensure compliance with overall strategic plans, goals and objectives, as well as maintenance of optimal operating efficiency within the department.
5. Supports research and process analysis for optimal methods and practices relative to achievement of any associated project or process improvement.
6. Assists in the drafting of solution requirements using job shadowing, interviews, business process descriptions, operating procedures, and policy guidance.
7. Tests, validates, and ensures the ongoing system functionality and validity of associated/assigned Credit systems.
8. Facilitates department documentation and custodial duties as assigned, including storage, inventory of legal documents/contracts, and records retention.
9. Serves as primary and backup for other department operations functions requiring job specific knowledge to perform those duties. Performs other duties and completes special projects as assigned by management.

Minimum Knowledge, Skills, and Abilities Required:

1. Knowledge at a level normally acquired through the completion of an Associate's Degree, preferably in business, finance, or accounting.
2. A minimum of one year of related work experience, preferably in the banking or financial services operations industry.
3. Verbal, written, & interpersonal communication skills necessary to interact effectively with internal and external contacts. Ability to handle sensitive information and continually demonstrate professionalism, tact, and diplomacy is essential.
4. Ability to work with a high degree of accuracy to meet department productivity and quality standards within required time restraints. Ability to pay close attention to detail since errors could result in significant monetary loss and/or reputation risk. Strong organizational skills and the ability to multi-task while handling large volumes of work.
5. Must be self-motivated and able to work independently to recommend solutions to various problems and prioritize workload in a quick-paced, continually evolving atmosphere.
6. Working knowledge of Excel. General knowledge of database management techniques is preferred, along with familiarity of SharePoint.
7. Maintains working knowledge of financial industry issues associated with assigned team functions to maintain appropriate workflow, controls and procedures.
8. Demonstrates interests in working with a variety of backgrounds and perspectives that align with the Bank’s core value. Promotes an environment of empathy and respect to ensure the inclusion of all team members. 

Working Conditions:

Hybrid working environment. 3 days in the office and 2 days work from home. 

Notation: This position has been identified as “high risk” as outlined in the Bank’s Background Check policy. Individuals occupying this position will be required to submit to a background check biennially. Such repeat background check(s) are considered a “condition of continued employment”.