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Information Technology & Services

Teleservices Engineer/Architect, Journeyman

Indianapolis, INOnsiteFull TimePosted 12 days agoVisa sponsorship available

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Required skills

  • Secret Clearance
  • United States Citizenship
  • DFAS CCE NIPRNet enclave
  • CCE infrastructure monitoring
  • virtualization
  • directory services
  • CCB change control
  • Windows Server administration
  • Security+
  • enterprise virtualization platforms

Nice to have

  • CISSP
  • VMware VCP
  • DFAS systems
  • DISA STIGs
  • VoIP/Unified Communications
  • PostgreSQL database

Role summary

Seeking a Teleservices Engineer/Architect, Journeyman in Indianapolis, IN, requiring an active Secret Clearance and US Citizenship. Responsibilities include providing platform engineering support for DFAS CCE NIPRNet, processing Tier 3 support tickets, implementing new technologies, monitoring infrastructure, supporting virtualization and directory services, documenting solutions, participating in change control, and supporting Teleservices infrastructure. Requires 5+ years of systems engineering experience, Windows Server administration (AZ801-802), Security+ certification, experience with enterprise virtualization, Windows Server/basic Linux administration, MECM, SCOM, Microsoft management tools, Active Directory, and VoIP/teleservices technologies. Preferred qualifications include CISSP, Azure administrator certification, VMware VCP, DFAS systems knowledge, DISA STIGs, and PostgreSQL experience.

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

We are looking for a Teleservices Engineer/Architect, Journeyman to work in Indianapolis, IN

An active Secret Clearance and United States Citizenship are required to be considered for this position.

Responsibilities

  • Provide platform engineering support for DFAS CCE NIPRNet enclave
  • Process and resolve Tier 3 DFASNow support tickets
  • Support implementation of new hardware and software technologies
  • Assist with CCE infrastructure monitoring activities
  • Support virtualization and directory services operations
  • Document technical solutions and effort in ticketing system
  • Participate in CCB change control processes
  • Support Teleservices infrastructure (VoIP, fax systems, conferencing)
  • Coordinate with senior engineers on complex technical issues
  • Support testing and validation of CCE changes

    • Experience/Skills:

  • 5+ years systems engineering experience
  • Windows Server administration (AZ801-802 certification)
  • Security+ certification
  • Experience with enterprise virtualization platforms
  • Proficiency in Windows Server and basic Linux administration
  • Knowledge of MECM, SCOM, and Microsoft management tools
  • Experience with Active Directory
  • Familiarity with VoIP and teleservices technologies
  • Experience with ticketing systems

    • Preferred Qualifications:

  • CISSP certification (upgrade path)
  • Azure administrator certification
  • VMware VCP certification
  • Experience with DFAS systems
  • Knowledge of DISA STIGs
  • VoIP/Unified Communications experience
  • PostgreSQL database experience

    • Education:

  • Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field

    • Certifications:

  • Microsoft Azure AZ-801 & AZ-802
  • CompTIA Security+ or equivalent

    • Clearance:

  • Active Secret clearance is required.
  • Must be a United States Citizen and pass a background check.
  • Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC’S Client(s)/Customer(s)/Prime contractor(s).

    • FEDITC, LLC. is committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, FEDITC, LLC. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.

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