Fictiv Verified

Manufacturing, Industrial Automation, Software Development

IT Operations Support

OaklandOnsiteFull Time$65,000–$75,000 /yrPosted 9 days ago

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Required skills

Microsoft Entra ID
Azure AD
SSO
MFA
Conditional Access
group-based provisioning
RBAC
SaaS management
Microsoft 365
Slack

Nice to have

DevSecOps
Jira
IT service management
CompTIA Network+
Security+
Cloud+

Role summary

The IT Operations Support Technician at MISUMI Americas is responsible for maintaining the company's technology infrastructure, including network setup (LAN, WAN, VPC, VPN), hardware and software management, and access control. This role involves administering Microsoft Entra ID, managing SaaS platforms, and implementing security controls using tools like CrowdStrike EDR and SIEM solutions. The technician will also contribute to IT Operations run-books and knowledge base, configure network devices, and provide day-to-day support to employees and partners. Success is measured by achieving key milestones and contributing to company-wide IT initiatives. The role requires 3+ years of experience in IT Operations or DevSecOps and SaaS administration.

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Impact in this Role

The IT Operations team keeps the technology running for everyone at MISUMI Americas. That covers new network setup (LAN, WAN, VPC, VPN), desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk support. We work closely with our Cloud Infrastructure Operations team so every employee has secure access to the systems they need.

As an IT Operations Support Technician, you’ll report to the IT Operations Technical Lead. You’ll lean on your knowledge of Microsoft Entra, network administration, security event management, and SaaS management to give employees and partners dependable day-to-day support. Your success will be measured by hitting key milestones and by helping us solve complex, company-wide IT initiatives that cut across teams.

Areas of Responsibility

Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management

Work in medium to large-scale Entra environments, including RBAC

Help build automation workflows that bring together alerting, monitoring, and reporting so we can spot security threats sooner

Help manage our current and new SaaS platforms, including Microsoft 365, Slack, Iru MDM, and others

Deploy security and facility access controls at our sites using Avigilon and video monitoring equipment

Use CrowdStrike EDR (or a similar EDR platform) to help design, deploy, and manage SIEM solutions for threat detection and analysis

Contribute to our IT Operations run-books and knowledge base

Bring 3+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company of 1,000+ employees

Configure Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control

Desired Traits

3+ years in IT Operations and/or DevSecOps

3+ years using Jira (or an equivalent tool) for IT service management and reporting

Technical certifications, which we’ll give preference to: CompTIA Network+, Security+, or Cloud+, Cisco CCNA, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102

Hands-on experience with Iru, Intune, or other MDM solutions

Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company (a plus)

A solid understanding of SOC 2 compliance

Experience with ISO 27001 or NIST 800 (a plus)

A clear, friendly communication style that helps you build good working relationships across MISUMI Americas

Physical Demands - The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, crawl, reach, and stretch. Ability to move heavy boxes/equipment from time to time; must be able to lift up to 50 pounds.

Travel

Up to 10% annually within the US for team meetings, offsites, trade shows, and conferences.

Compensation

$65,000 to $75,000 USD, based on experience.

If this sounds like work you’d enjoy, send us your resume through the application link. We’d like to hear from you!

We’re actively seeking teammates who:

Bring diverse perspectives and experience to our culture and company.

Excel at being part of a strong, empathetic team.

Thrive in an environment emphasizing respect, honesty, collaboration, and growth.

Have an ‘always learning’ mindset that celebrates learning, not just wins.

Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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