Digital Health, Mental Wellness, Mobile Applications

Case Manager

RemoteRemoteFull TimeManager / Head$60,000–$85,000 /yrPosted 1 month ago

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Required skills

case management
legal operations
claims handling
medical records
police reports
lien resolution
insurance claims
attorneys
clients
process-driven

Nice to have

bilingual
Spanish
English

Role summary

Finch is a legal tech company focused on making justice more accessible, particularly in personal injury cases. They are seeking Case Managers to handle the operational aspects of pre-litigation, including opening claims, managing medical records and police reports, and resolving lien issues. The role is part of the Legal Operations team, emphasizing precision, speed, and care. Ideal candidates have 2+ years of experience in legal operations, case management, or claims handling, are process-driven, detail-oriented, and communicate effectively in fast-paced environments. Bilingual Spanish/English is preferred.

About Finch

Our mission is to make justice radically more accessible to every American household.

We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.

Explore life at Finch for more.

This Role

Case Managers ensure cases move forward quickly and comprehensively. You’ll focus on the operational heart of pre-litigation—opening claims, managing medical record requests, securing police reports, and resolving lien issues—so attorneys can work with complete, timely information.

What You'll Do:

Open insurance claims and manage communication with carriers
Request, track, and follow up on medical records and police reports
Monitor lien and subrogation issues, ensuring timely resolution
Partner with lead paralegals to prepare cases for demand drafting
Identify and fix operational bottleneck.

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

Have 2+ years in personal injury (PI) law, legal operations, case management, or claims handling
Are process-driven and detail-oriented
Communicate effectively with both clients and attorneys
Thrive in fast-paced, high-volume environments
Are bilingual in Spanish/English (preferred, not required)

Compensation

$60,000 – $85,000 annual salary + equity

Additional benefits include:

100% coverage for health, dental, and vision
401(k) retirement plan
Flexible PTO (we trust you to take the time you need)

Ready to apply?

You'll be redirected to Finch Care's application page.