Field Manager - Service (Atlanta)
Required skills
- communication skills
- customer service
- online reporting tools
- self-motivated
- organized
- detail-oriented
Nice to have
- mechanical systems
- HVAC
- automotive
- plumbing
- electrical systems
- wiring
Role summary
Fire Protection Services, LLC is seeking a Field Manager - Service in Atlanta, GA. This role involves leading and managing a service team, overseeing jobs from start to finish, including customer approvals, parts ordering, inventory maintenance, scheduling, and job closing. The position also assists with estimates, billing, and payments, provides phone support, and ensures customer satisfaction. The ideal candidate will have strong problem-solving and communication skills, experience with online reporting tools, and a self-motivated, organized, and detail-oriented approach. Experience in Fire and Life Safety, mechanical, or electrical systems is a plus.
Are you the person everyone turns to when something needs fixing? Do you thrive on solving technical challenges with a can-do attitude? Is delivering top-notch service while putting safety first the best part of your day? Then this could be the opportunity you’ve been waiting for!
If you’re a quick learner, can move seamlessly between tasks, and love leading a team as you tackle challenges, we want to chat! Fire Protection Services, LLC is seeking a Field Manager - Service to join our growing team in Atlanta, GA.
What you will do
- Lead and manage our experienced Service Team
- Oversee jobs from start to finish, including:
- Soliciting job approvals from customers
- Ordering parts and maintaining inventory
- Scheduling jobs
- Closing out jobs
- Assist with estimates, billing, and payments
- Set the standard for others to follow and lead by example
- Provide phone support
- Ensure customer satisfaction
- Other tasks as required
What you will need
- Experience in the Fire and Life Safety industry is a plus. We will also consider candidates who have experience with with mechanical systems (e.g., HVAC, automotive, plumbing) or electrical systems (e.g., wiring, panels, circuits, phases).
- Management/Leadership experience is a plus.
- Skills:
- Strong problem-solving abilities, both independently and in a team setting.
- Excellent communication skills with a focus on delivering exceptional internal and external customer service.
- Competency with online reporting tools for documentation.
- Attributes: Self-motivated, organized, detail-oriented, and eager to guide and develop a Team.
What you will get
- Competitive salary plus bonus opportunities
- Company health insurance and 401K
- Comprehensive PTO
- Company vehicle
- Company laptop and cell phone
Fire Protection Services, LLC was founded in 1988 as one of the first companies to offer a full range of services, saving clients money by combining fire sprinkler and fire protection system inspections. In addition, we protect property by making sure the systems perform as designed, and maybe in the process, we’ve saved a few lives.
Similar roles
- Experienced Sales Support Specialist- Atlanta OfficeFire Protection Services · Atlanta, GA · Onsite
- Experienced Fire Inspection Technician (Perry, GA)Fire Protection Services · Perry, GA · Onsite
- Senior Field Marketing ManagerRippling · San Francisco, CA · Hybrid
Field Service Technician IClean Harbors · Salt Lake City, UT · Onsite- Data Center Field Operations Technician (Jeffersonville, IN)EOS · Jeffersonville, IN · Onsite
Field Marketing LeadRec Technologies · San Francisco, CA · Onsite
