Manager Retail Banking Community
Required skills
- Sales Management
- Sales Coaching
- Retail Banking Products
- Consumer Lending
- Business Lending
- Structured Sales Process
- Business Development
- Networking
- Centers of Influence
- Banking Regulations
Role summary
First Citizens Bank is seeking a Manager of Retail Banking Community to lead a network of branches in South Kansas. This leadership role focuses on driving market growth, deepening client relationships, developing future banking leaders, and executing business strategies. Responsibilities include leading and coaching branch teams, enhancing sales performance, elevating client experience, ensuring operational excellence, and managing risk and compliance. The ideal candidate will have a Bachelor's Degree and 6 years of experience OR a High School Diploma/GED and 10 years of experience in sales, consumer or business lending, with at least 3 years in sales coaching or management.
At First Citizens Bank, we're proud of a legacy spanning more than 125 years, built on strength, stability, and an unwavering commitment to helping our customers, colleagues, and communities thrive. As we continue to grow, we're seeking leaders who want to make a meaningful and lasting impact.
As a Manager Retail Banking, you will lead a network of branches across South Kansas, providing strategic direction, coaching, and support to high-performing branch teams. This highly visible leadership role is responsible for driving market growth, deepening client relationships, developing future banking leaders, and executing business strategies that deliver exceptional results.
You will partner closely with branch leaders to enhance sales performance, elevate the client experience, strengthen operational excellence, and build a culture of accountability, engagement, and development. Success in this role requires a leader who can balance business performance with people leadership while serving as a trusted ambassador for the bank in the communities we serve.
This position may be based in any First Citizens office location within the South Kansas footprint.
Responsibilities & Qualifications
Duties & Responsibilities:
- Team Leadership: Lead, coach, and develop branch teams to achieve sales, service, and performance goals while fostering a culture of accountability and growth.
- Client Experience & Business Development: Build strong partnerships and encourage meaningful client conversations that identify opportunities to grow consumer and small business relationships.
- Operations & Risk Management: Ensure compliance with banking regulations, policies, and procedures while maintaining strong operational controls and efficient branch operations.
- Market Performance: Execute staffing, sales, and business development strategies to drive market growth, improve performance, and deliver value for clients and the bank.
Position Specific Skills:
Application of a structured sales process
Knowledge of retail banking products and services
Business development
Networking and building centers of influence
Minimum Required Education and Experience:
Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in sales, consumer or business lending, including 3 years sales coaching or sales management
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
