Banking, Financial Services

Commercial Business Analyst

Jacksonville, FLHybridFull TimeEntry-level (exp-based)Posted 18 days agoVisa sponsorship available

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Required skills

Sales Support
Analytics
Data analysis
Reporting
Business operations
Microsoft Office Suite
Excel
Written communications
Oral communications

Nice to have

SQL
Salesforce reporting
Power BI
Python

Role summary

First Citizens Equipment Finance is seeking a Commercial Business Analyst to investigate business questions, validate data, maintain reporting accuracy, and support key business metrics. This hybrid role involves working closely with operational leaders, department analysts, and BI partners to understand business needs, define metrics, and ensure reporting accurately reflects business performance. Responsibilities include investigating reporting discrepancies, validating data, partnering with stakeholders to define requirements, and documenting business logic. A Bachelor's Degree with 1 year of experience in Sales Support or Analytics, or a High School Diploma/GED with 5 years of experience in Sales Support or Analytics is required. Proficiency in Microsoft Office Suite, particularly Excel, is essential.

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of our Jacksonville FL or Portsmouth NH offices

First Citizens Equipment Finance is a full-service, vendor-centric lending/leasing business unit. FCB EF provides a wide array of lending and leasing products/solutions to customers ranging in size from small/medium businesses to enterprise entities through its affiliation/alignment with OEM equipment vendors, their distributors, resellers, and dealers.

This position investigates business questions, validates data, maintains reporting accuracy, and supports a single source of truth for key business metrics. You will work closely with operational leaders, department analysts, and BI partners to understand business needs, define metrics, and ensure reporting accurately reflects business performance.

Responsibilities & Qualifications

Duties & Responsibilities:

Investigate reporting discrepancies and perform root cause analysis.
Validate data, metrics, and report output to ensure accuracy and consistency.
Partner with business stakeholders to understand objectives and define reporting requirements.
Collaborate with BI teams to translate business needs into clear and actionable specifications.
Document business logic, metric definitions, and reporting standards.
Support data quality and governance initiatives that enhance confidence in organizational reporting.

Basic Qualifications:
Bachelor's Degree and 1 year of experience in Sales Support or Analytics

-OR-

High School Diploma or GED/Equivalent and 5 years of experience in Sales Support or Analytics

Required Qualifications

Proficiency in Microsoft Office Suite required, high degree of competency in Excel
Experience working with data analysis, reporting, or business operations.
Strong organizational skills and attention to detail
Strong skills in written and oral communications

Preferred Qualifications

Proficiency in SQL coding, Sales Force reporting, Power BI, or other analytical tools such as R and Python.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Sample First Citizens Bank interview questions

1
Describe your experience with API integrations and data mapping
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2
How do you approach mapping AS-IS and TO-BE business processes?
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3
How would you approach designing a new feature within Salesforce?
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4
Describe your process for designing Salesforce reports and dashboards
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5
How do you ensure data integrity within complex data models?
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