
Chief Revenue Officer - Insurance
Required skills
- revenue growth
- insurance agency
- community bank
- cross-sell
- client relationships
- sales
- bank channel partnerships
- client retention
- sales processes
- referral pipelines
Role summary
First Mid Insurance Group is seeking a Chief Revenue Officer (CRO) to lead organic growth and drive revenue across the insurance agency. This strategic leader will ensure seamless integration with the community bank, maximizing cross-sell opportunities and client relationships. The CRO will oversee all revenue-generating functions, including sales and client retention, fostering a culture of trust and long-term relationship management. Responsibilities include developing revenue strategies, managing sales teams, identifying expansion opportunities, building cross-functional partnerships, and optimizing distribution models. The role requires a deep understanding of insurance products and banking operations, strong leadership, and a strategic, execution-oriented mindset. This position also involves ensuring regulatory compliance and potentially managing P&L and talent acquisition.
- Develop and execute a revenue growth strategy aligned with both the insurance agency and parent bank’s strategic objectives.
- Directly manage and develop insurance team members, implementing sales processes to ensure a high level of success.
- Identify opportunities to expand insurance offerings within the bank’s customer base.
- Partner with executive leadership to drive integrated financial services solutions.
- Build strong partnerships with retail banking, commercial banking, and wealth management teams to drive referral pipelines.
- Design and implement cross-sell strategies that embed insurance solutions into the bank’s customer lifecycle.
- Establish processes, training, and incentives to support banker engagement in insurance referrals.
- Lead agency sales and sales talent acquisition across all lines (e.g., commercial property & casualty, personal lines, employee benefits, life).
- Oversee producer performance, pipeline management, and sales effectiveness.
- Optimize a hybrid distribution model leveraging both bank referrals and independent agency production.
- Champion a relationship-first approach that aligns with community banking values.
- Drive client retention, satisfaction, and lifetime value through personalized service models.
- Ensure a consistent and high-quality experience across both bank and agency touchpoints.
- Strengthen the agency’s presence within local communities served by the bank.
- Identify opportunities for growth in key markets and customer segments.
- Represent the organization in community and industry engagements to build brand awareness.
- Cultivate relationships with carriers, wholesalers, and strategic partners to enhance product offerings and competitiveness.
- Evaluate acquisition opportunities and partnerships that align with growth objectives.
- Support integration efforts for newly acquired agencies or teams.
- Establish and track key performance metrics tied to revenue growth, cross-sell success, and client retention.
- Provide regular reporting and insights to executive leadership and the board.
- Drive accountability across sales and relationship teams.
- Ensure all revenue-generating activities comply with banking and insurance regulations.
- Partner with compliance and risk teams to maintain adherence to applicable laws and internal policies.
- Promote ethical sales practices consistent with the bank’s reputation and values.
- Serves in a senior management role within FMIG. In this capacity may be responsible for other management responsibilities including personnel decisions, budgeting, P&L responsibility, decisions with regards to talent recruitment/termination, strategic planning, employee engagement initiatives and other high-level management projects and initiatives.
- Bachelor’s degree in Business, Finance, or related field (MBA preferred).
- 10+ years of leadership experience in insurance, banking, or a combined financial services environment.
- Proven success in driving revenue growth within a relationship-based, referral-driven model.
- Deep understanding of insurance products (P&C, benefits, life) and community banking operations.
- Demonstrated ability to build and sustain cross-functional partnerships.
- Strong leadership presence with the ability to influence both bank and agency teams.
- Strategic mindset with hands-on execution capability.
- High level of integrity and commitment to customer-centric service.
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match + Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
- Visit our Total Rewards page to see our full list of benefits
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