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Real Estate, Construction, Home Building

WARRANTY FIELD MANAGER

Erlanger, KYOnsiteFull TimeManager / HeadPosted 24 days ago

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Required skills

  • warranty
  • customer service
  • problem solver
  • process-oriented
  • root causes
  • solutions
  • team collaboration
  • oral communication
  • initiative
  • drive

Nice to have

  • exceptional organization skills
  • customer service motivated
  • adapt to different individuals
  • physical demands
  • sit or stand
  • uneven surfaces

Role summary

As a Warranty Customer Care Manager, you will focus on customer satisfaction with their residential Fischer Home construction warranty. This role involves problem-solving and strategic intervention, with a rewarding aspect of finalizing customer new homes as they complete their 1-year warranty period. You will excel if you enjoy customer interaction, possess a process-oriented approach to troubleshooting, seek root causes for solutions, leverage team collaboration, and have strong communication, organization, and documentation skills. Responsibilities include managing warranty service requests, developing cost-effective solutions, tracking customer issues, and processing issues considering scope, supplier, and trade partner performance.

Job Summary

As a Warranty Customer Care Manager, you will place the customer’s satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer’s new homes as they finish up their 1 year warranty period.

You will thrive in this role if you:

  • Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.
  • Possess a process-oriented approach to troubleshooting.
  • Seek out the root causes of issues to develop the most efficient and appropriate solutions.
  • Leverage team collaboration to complete tasks.
  • Possess excellent written and oral communication skills.
  • Possess initiative, drive and the ability to lead others.
  • Appreciate the value of organization and documentation

    • These skills will be used to:

  • Manage residential construction warranty service requests.
  • Develop and implement the appropriate and cost effective solutions to warranty service issues.
  • Schedule and perform customer issue tracking for closed communities and one year after warranty.
  • Provide appropriate and complete documentation on all service-related paperwork.
  • Process issues while considering the scope of work, supplier performance and Trade Partner performance.

    • Preferred Qualifications:

  • Exceptional organization skills using databases and scheduling platforms.
  • Customer service motivated and eager to deliver the best experience.
  • Communication skills that quickly adapt to different individuals.

    • Physical demands and work environment:

  • Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.
  • Must be able to utilize sensory skills (i.e., verbal communication) and technology (i.e. cellphone) to communicate with other Associates and customers effectively.
  • Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.
  • Must have the ability to climb permanent stairs, temporary stairs, and ladders.
  • Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday.
  • Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes.
  • Must be able to properly use and wear protective gear provided, including but not limited to hard hat, safety glasses, gloves, steel-toed shoes, etc.
  • Must be able to travel to job sites regularly throughout the day.

    • The Value of a Career with Fischer Homes

    Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

    We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

  • Professional Development Training programs
  • Tuition Reimbursement
  • Competitive Compensation
  • 401(k) with Company matching contributions and profit-sharing
  • Employee Life Insurance
  • Personal time off
  • Inclusive Leave

    • Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

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