Shift Manager
Required skills
- 18+ years of age
- hazardous substances
- basic English
- Communicate clearly
- basic computer system
- Company’s policies and procedures
Nice to have
- Daily/Weekly tips
- Weekly secret shopper bonus
- complimentary meal and drink
- Commuter benefits
- Paid time off
- 401K program
Role summary
Five Guys is seeking a Shift Manager to support the General Manager and Assistant General Manager in effectively managing restaurant operations. This role involves hands-on support across all restaurant positions, ensuring guest satisfaction, profit maximization, and high-performing teams. Responsibilities include managing daily operations, adhering to company policies, and leading the team effectively. The position requires at least 1 year of fast-casual restaurant management experience and a Serve Safe Certification.
What we offer:
- Daily/Weekly tips
- Weekly secret shopper bonus- for 100% shopper scores per shift (am/pm/phantom)
- 1complimentary meal and drink per shift
- Commuter benefits
- Paid time off
- 401K program
- Referral bonus for bringing new members in to the team
- Opportunities for advancement
Shift Managers support the General Manager (GM) and Assistant General Manager (AGM) in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and high performing work teams. Managers provide hands-on support of the employees and tasks of every position including cashier, lobby, prep, grill, fries, and opening and closing duties.
Schedule:
- Available to work days and nights
- weekends and holidays
- and variable schedule, per the needs of the business
Qualifications
- 1+ year fast casual restaurant management experience
- NY: Level 1 Serve Safe Certification
- 18+ years of age
- Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
- Function in a fast-paced and noisy kitchen environment
- Tolerance to temperature fluctuations
- Work with hazardous substances such as hot oil
- Read, write, speak, and understand basic English
- Communicate clearly
- Lead a team effectively
- Use a basic computer system (ex. cash register)
- Maintain general knowledge of FGNY: locations, transportation, management team, etc.
- Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates
Responsibilities: Will be discussed during the interview and/or orientation
EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.
Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740
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