Foley Equipment Verified
["Machinery Manufacturing","Heavy Equipment Wholesale","Automotive Service"]
Field Service Manager
SalinaOnsiteFull TimeManager / HeadPosted 1 month ago
Required skills
- employee management
- customer service
- service department
- scheduling
- technicians
Nice to have
- heavy equipment
- training
Role summary
Foley Industries is seeking a Field Service Manager to oversee the day-to-day operations of their equipment service department. This role involves scheduling work, communicating with customers and field technicians, and ensuring technicians have the necessary training and tools. The ideal candidate will have previous employee management experience, excellent communication and customer service skills, and experience in a service department, preferably with heavy equipment. The position requires travel and offers competitive pay and benefits.
If you enjoy taking care of customers and leading a team, consider joining us as a Field Service Manager. You will be directly involved in the day-to-day success of the equipment service department, scheduling work, communicating with customers and directing the work of technicians in the field. Your focus will be on our customers and our technicians with the goal of providing superior customer service and fostering a great work environment. What You Will Do in This Role:
- Ensure work is performed safely
- Develop schedule to meet customer needs
- Communicate with customers and technicians on repairs, status, price and follow-up
- Ensure technicians have necessary training and tools needed
- Review work orders and their status
- Travel is required for training and/or to assist at other locations.
- Previous employee management
- Excellent communication and customer service experience
- Experience or knowledge of heavy equipment
- Experience working in a service department
- Previous employee management in a service department
- Competitive pay to recognize your valuable contribution
- 401(k) with matching
- Full insurance benefits
- Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
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