Veterinary Receptionist

Wildwood, MOOnsiteFull TimeEntry-level (exp-based)Posted 19 days ago

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Required skills

Veterinary Receptionist
high-volume front desk operations
clinical setting
practice management software
Cornerstone
Avimark
ImproMed
eVetPractice
ezyVet
veterinary medical terminology

Nice to have

compassionate
genuine warmth
comprehensive benefits package
paid time off
professional development opportunities
employee pet discount

Role summary

Fox Creek Veterinary Hospital is seeking a full-time Veterinary Receptionist in Wildwood, MO. This role is the primary point of contact for clients and their pets, requiring a blend of administrative precision and genuine warmth. Responsibilities include managing front desk operations, scheduling, payment processing, maintaining medical records, and communicating with clients and staff. The ideal candidate has at least 1 year of experience as a veterinary receptionist, proficiency with practice management software, knowledge of veterinary terminology, and strong customer service and animal handling skills. The hospital offers a comprehensive benefits package and professional development opportunities.

Fox Creek Veterinary Hospital at Wildwood is seeking a skilled and compassionate full time Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance

Paid time off and a 401(k) plan for full-time employees

Professional development opportunities

Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Shifts are scheduled within our hospital's hours of operation: Monday – Sunday: 8:00 AM – 8:00 PM and Rotating weekends and holidays required.

Responsibilities

Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

Minimum 1 year of experience as a veterinary receptionist is required

Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

Strong verbal and written communication skills, including active listening and conflict resolution

Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Fox Creek Veterinary Hospital in Wildwood, MO

Fox Creek Veterinary Hospital was founded in October 2000 with the mission to provide the very best care combined with the latest and most up-to-date facilities and equipment. Our staff, as a team, is dedicated through continuing education and compassion to provide our patients with the level of care we would demand for our own pets.

As an AAHA-Accredited practice, these principles are our passion and by fulfilling them, we are living our dream of knowing that we make a difference by helping animals every day.

We are happy to see Canine, Feline, Equine, and Pocket Pets!

Ready to apply?

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Veterinary Receptionist

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Required skills

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