Sports

Fan Engagement Associate

Cincinnati, OHOnsiteFull TimePosted 8 days agoVisa sponsorship available

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Required skills

event management
customer service
team player
energetic
flexible schedule
weekends
holidays
evenings
match day activations
Fan Zones

Nice to have

trends
databases
best fan engagement practices

Role summary

FC Cincinnati is seeking a motivated Fan Engagement Associate to enhance the fan experience at matches and events. This part-time role involves coordinating match day activations, managing Fan Zones, overseeing the promo team, and managing inventory. The ideal candidate has experience in event management and customer service, a strong work ethic, and is passionate about creating memorable experiences. This position is for the 2027 MLS Sprint Season with potential for continued employment.

Job Title: Fan Engagement Associate

Department: Match Production and Fan Engagement

Reports to: Sr. Manager, Fan Engagement

Position Summary:

FC Cincinnati is seeking a highly motivated individual interested in enhancing the fan experience at FC Cincinnati. This role will support the department’s goal of increasing the fan experience of every individual at each matchday and any other special event. This position will work up to 28 hours a week including FCC home matches. This role is primarily based at TQL Stadium and there may be weekend, evening, and holiday hours required.

Please note this position is allotted for the 2027 MLS Sprint Season, which runs from February through April. However, there may be an opportunity for continued employment during the 2027–2028 season based on organizational needs and individual performance.

What You’ll Do:

Coordinate the planning and execution of various match day activations that take place at TQL Stadium and neighboring activation sights such as Washington Park.

Coordinate Fan Zones at Washington Park, the Carl and Martha Linder Plaza, Mercy Health Plaza and Corner Kick:

Provide excellent customer service while offering fun and engaging activities to include:

Striker Challenge

Inflatables

Craft zones

Photo stations

Research/Innovate/Create new fan activation ideas

Lead outreach to stay current on trends/ideas from other teams, what is/isn’t working for them

Oversee the scheduling, uniforms, training and management of the FCC Promo Team

Oversee tracker for all Fan Engagement inventory and storage spaces at Washington Park and TQL Stadium.

Work with Sr. Manager, Fan Engagement to build relationships and databases across teams and sports to create best fan engagement practices.

Work directly with partners to integrate promotions and giveaways into matchday entertainment, ensuring a seamless and enjoyable experience for both fans and partners.

What You’ll Bring:

Excellent work ethic

Strong attention to detail

Customer service oriented

Passionate about creating memorable experiences

Passionate about promoting FC Cincinnati

Ability to be a team player and enjoy working in a team environment

Ability to interact and communicate with many different types of people and groups

Energetic personality and excellent interpersonal skills

What You’ll Need:

Experience in event management, customer service

Ability to solve problems in a time sensitive manner

Flexible schedule during season with availability weekdays, weekend and/or holidays

Self-starter that can be given a task and will take ownership for the successful execution on it

Ability to think critically and outside the box

Ability to work 2026 home matches and special events is required

Ability to work evenings and weekends as required by the FCC game schedule and special events

Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date

Why You’ll Love FCC:

FCC welcome gifts

Resume and profile reviews

Tour of TQL Stadium and MHTC

Community volunteer opportunities

Discount off team store merchandise

Job shadow opportunities

Paid hourly and/or college credit opportunities

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community. FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro: learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

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Fan Engagement Associate

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Required skills

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