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Mechanical Contracting, HVAC, Plumbing

Customer Service Representative (CSR)

Vineland, NJOnsiteFull Time$20–$24 /hrPosted 3 days ago

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Required skills

  • customer service
  • intake of customer information
  • technicians
  • close out process
  • quality of services
  • answer phone calls
  • customer service requests
  • client service history
  • authorization
  • credit limits

Nice to have

  • High School diploma
  • GED
  • team player
  • multitask

Role summary

The Customer Service Representative (CSR) is responsible for managing customer intake, coordinating internal work execution, and communicating with technicians to ensure timely service completion and quality. Key duties include answering calls, processing service requests, managing work orders, verifying customer information, taking payments, and utilizing GPS tracking software for reporting. The role requires 2-3 years of customer service experience in a sales/office/corporate setting, proficiency in Microsoft Office Suite, and strong communication and organizational skills. Experience in the construction/mechanical/service industry is preferred.

G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest asset. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.

G.E. Mechanical, LLC. is a full-service mechanical contractor founded in 1984 by Gary E. Forosisky. Over the last 40+ years we have grown into one of the leading mechanical service providers in our region. Our specialties include HVAC, Refrigeration, Plumbing, Drain Cleaning, Environmental and Vacuum Truck Services, Emergency Underground Repairs, as well as Septic Pumping and Lift Stations. With locations in both Vineland and Cranbury, we are well positioned to provide 24/7 mechanical services to all of New Jersey, as well as Eastern Pennsylvania, and Northern Delaware. Our customers include a wide variety of building owners, contractors, industrial production facilities, commercial enterprises, municipal and government entities, and property managers. In addition to our Emergency Services, we also provide Design and Build Services, Construction Management, and Preventative/Reactive/Predictive Maintenance Programs.

POSITION OVERVIEW:

The Customer Service Representative's responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in "Real-time" to complete close out process to help maintain the quality of services to our customers.

RESPONSIBILITIES:

  • Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
  • Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
  • Provide hourly rates, pricing holds, and take payment information when applicable
  • Create, open, assign, and/or close work order requests
  • Real time updates via notes in each work order description
  • Review technician descriptions on completed work orders for overall literacy, grammar, and spelling
  • Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
  • Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
  • Route calls to the appropriate departments/individuals
  • Maintain service department filing

    • MINIMUM QUALIFICATIONS:

    Education/Experience:

    2-3 years of customer service experience in a sales/office/corporate setting

    Preferred Qualifications

  • High School diploma or GED
  • Construction/Mechanical/Service industry experience
  • Ability to work as a team player
  • Ability to multitask in a fast-paced environment
  • Strong verbal & written communication skills
  • Attention to detail and organization
  • Proficiency in Microsoft Word, Excel, & Outlook

    • *** REWARDING YOUR PERFORMANCE ***

  • Competitive salary, commensurate with experience
  • Company paid vacation and holidays
  • Company health care, vision, & dental benefits
  • 401k plan with Company match
  • Company paid life insurance
  • Education and training provided with monetary incentives available for education courses completed
  • Eligible for performance and company-based bonuses

    • Salary Range: $20 - $24

    G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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