Retail, Fashion, Apparel

General Manager - Southwest Plaza - IL

IllinoisOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

Retail Management
People Management
Business Acumen
Planning and Prioritization
Customer Experience
Merchandising
Brand Representation
Compliance
P&L Management
Forecasting

Nice to have

College degree
Travel

Role summary

The General Manager is responsible for leading a retail store team to achieve a profitable business plan and exceed key metrics. This role drives sales growth through effective management of customer operations, merchandising, product operations, and talent development. The General Manager coaches the team to deliver an exceptional customer experience, manages the store budget, and ensures compliance with all standards. Key responsibilities include analyzing results, forecasting, implementing initiatives, and representing the brand within the community.

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met

Who You Are

3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills

Ready to apply?

You'll be redirected to Gap Inc.'s application page.