Retail, Fashion, Apparel

General Manager - Etobicoke SmartCentre

Etobicoke, ONOnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

retail experience
communicate with customers
communicate with employees
maneuver sales floor
maneuver stock room
maneuver office
flexible schedule
travel
nights
weekends

Nice to have

college degree
equivalent experience

Role summary

The General Manager of Etobicoke SmartCentre is responsible for leading their team to achieve a profitable store business plan and key metrics. This role drives sales growth through customer operations, merchandising, product operations, and talent development, while coaching the team to deliver a best-in-class customer experience. Key responsibilities include analyzing results, managing budgets, building productive teams, implementing procedures, and ensuring compliance. The ideal candidate has 3-5 years of retail leadership experience, strong business acumen, planning, and time management skills, and the ability to work a flexible schedule.

About the Role

As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience.

What You'll Do

Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators
Drive profitable sales through forecasting and scheduling
Manages store budget for daily operations in support of the P&L
Builds highly productive teams through sourcing, selecting and developing people
Accountable for team performance through coaching and feedback.
Teaches and trains to build capabilities.
Leads the implementation and execution of all Standard Operating Procedures and initiatives
Creates an inclusive environment
Implements action plans to maximize efficiencies and productivity
Performs Service Leader duties
Represents the brand and understands the competitors
Promotes community involvement
Leverages OMNI to deliver a frictionless customer experience
Ensures all compliance standards are met

Who You Are

3-5 years of retail experience leading others
College degree or equivalent experience preferred
Demonstrated ability to deliver results
Ability to effectively communicate with customers and employees
College degree preferred
Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs.
Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays
Ability to travel as required
Business Acumen skills
Established time management skills
Strong planning and prioritization skills

Ready to apply?

You'll be redirected to Gap Inc.'s application page.