Process Excellence Manager - GM Protection

Why Process Excellence Manager - GM Protection at GM Financial?

GM Protection is transforming how Protection products are delivered and supported across the ecosystem. As we continue to grow we are focused on creating scalable, efficient, and customer-centric operations that support dealers, customers, and business partners nationwide.

For professionals who enjoy improving processes, solving operational challenges, and leading transformational change, GM Protection offers a unique opportunity to influence initiatives and help define the future state of our operations.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role

The Process Excellence Manager leads continuous improvement initiatives across GM Protection operational processes. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise within the GM Protection team, facilitating change and delivering customer value.

In this role you will:

• Facilitate Kaizen events, value stream mapping, and improvement workshops to drive measurable operational outcomes

• Apply Lean Six Sigma, DMAIC, and Kaizen methodologies to identify improvement opportunities, developing and implementing efficiencies 

• Provide guidance in the development, maintenance, and governance of standard operating procedures (SOPs) and work instructions for GM Protection operations.

• Partner with the Business Process Center of Excellence to ensure consistent methodology, documentation quality, and change governance

• Collaborate with the legal and compliance teams to address regulatory and compliance matters affecting F&I Protection products, such as GAP, VSC, and ancillary offerings.

• Support audit and compliance readiness activities by ensuring process clarity, control documentation, and operational consistency

• Collaborate with Technology and Data teams to identify automation opportunities and reporting needs

• Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)

• Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders

• Advocate needs of the customer and the business, drive the voice of the customer, as well as the voice of the business

Qualifications

What makes you a dream candidate?

• Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.

• Strong knowledge of operational excellence, continuous improvement, auditing and process governance concepts

• Working knowledge of F&I Protection products and dealer-supported operational models

• Understand and can apply Six Sigma and Lean techniques and methodologies, knowledge of and experience in identifying improvement opportunities, developing and implementing efficiencies

• Ability to apply strategic thinking skills, with experience leading complex, process improvement/strategic transformation initiatives

• You have experience in effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and advanced presentation materials to a variety of audiences

• You have the ability to analyze process data and use data visualization tools and techniques to describe the process behavior and summarize the data into a simple digestible format

• You have experience with business architecture modeling software (i.e. Nintex Process Manager, Visio)

Education and Experience

• Bachelor’s Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required

• 1+ years supporting management in writing operational procedure/policy documentation preferred

• 2+ years of hands‑on experience applying Kaizen and Lean Six Sigma methodologies in live business or operational environments, with demonstrated results.

• 3+ years in relevant work required

  • Managing complex projects (Non-IT) 

  • Process Design, Process Improvement 

Licenses

• Lean Six Sigma Green/Black belt or equivalent experience required

• Process Design or Process Improvement certification preferred

• Project Management Professional certification preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment, 3-days a week in office.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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