Health, Wellness & Fitness

Operations Manager

Wichita, KSOnsiteFull TimeManager / Head$36,000–$55,000 /yrPosted 23 days agoVisa sponsorship available

Is this role right for you?

Upload your resume and get a skill-by-skill breakdown — see exactly where you match, where you're close, and what to highlight. Not a mystery percentage.

Get a tailored resume highlighting what this role needs.

Required skills

Front Desk
Kids Club
guest check ins
member retention
member accounts
cash handling
credit cards
customer service
retail
supplements

Nice to have

team atmosphere
club goals
club objectives
social functions

Role summary

This full-time Operations Manager position is responsible for the day-to-day operations of the Front Desk and Kids Club. Key responsibilities include hiring, recruiting, scheduling, and training new employees. The role involves managing guest check-ins, member retention, maintaining member accounts, and upholding quality customer service. The Operations Manager will also drive revenue through retail sales and ensure all operational procedures and documentation are completed accurately and on time. This role requires availability on weekends and holidays, experience in cash handling, and a strong customer service background.

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Bonus based on performance
Employee discounts

Position: Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary:This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service. Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current
Executes procedures as outlined by front desk and kids club manuals
Assist Club Manager with all club operations as needed
Responsible for daily register deposits
Maintains office supply order
Responsible for desk inventory
Responsible for submitting product orders
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Develop and build a team atmosphere among staff and departments
Ability to respond to common inquiries or complaints from members
Attend all social functions within the club
Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings and holidays
Ability to work well with others
Experience in cash handling and credit cards
1-2 Years’ experience in customer service function

Physical Requirements:

Ability to stand for long periods of time
Ability to lift up to 45 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking

Ready to apply?

You'll be redirected to Genesis Health Clubs's application page.

Operations Manager

Is this role right for you?

Required skills

Nice to have

Role summary

Similar roles

See how RiseMe works