Sports Technology, Data Analytics, Software, Online Gaming, Media

Program Manager

New York, NYHybridFull TimePosted 9 days agoVisa sponsorship available

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Required skills

customer delivery journey
implementation
go-live
stable operations
project plans
timelines
budgets
milestones
cross-functional initiatives
senior executives

Nice to have

PMP
PRINCE2

Role summary

Genius Sports is seeking a Program Manager to own the customer delivery journey, from implementation to ongoing operations. This role involves leading customer implementations, building project plans, and coordinating cross-functional teams including Commercial, Product, Engineering, and Operations. The Program Manager will act as the primary delivery contact for customers, manage complex issues during live service, and oversee seasonal readiness. The ideal candidate will have a Bachelor's degree or equivalent experience, 5+ years in customer implementations or operational delivery, strong stakeholder management, and proficiency in project management methodologies and tools like Jira and Confluence. Experience in Sports Technology, SaaS, or enterprise software is a plus.

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

The Role

You will own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. You will be the delivery lead for your assigned customers, working with Commercial, Product, Engineering and Operations teams to keep every solution healthy and ready for each new season.

Key responsibilities

Lead customer implementations from kickoff through go-live, stabilization and handover to ongoing operations

Build and maintain project plans, timelines, budgets and milestones

Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners

Act as the main point of contact for delivery for your assigned customers

Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed

Plan and run seasonal readiness, including testing, training and venue preparation

Manage risks, dependencies and change requests, and share lessons learned to improve how we deliver

What you’ll bring

Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience

5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment

Experience leading several customer projects and cross-functional initiatives at the same time

Strong stakeholder management skills, including with senior executives

Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies

Excellent communication, organization and problem-solving skills

Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment

It’ll be a bonus if you know

Sports technology, broadcast technology, SaaS, media or enterprise software

Project management certification (PMP, PRINCE2, Agile or equivalent)

This role offers an annualized salary of up to $120,000 USD and includes eligibility for Genius Sports Group’s benefits plan.

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius Sports.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

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