Customer Service Coordinator
Required skills
- multiple tasks
- prioritize effectively
- administrative tasks
- office operations
Nice to have
- customer service experience
- training new staff
Role summary
Germain Honda of Beavercreek is seeking a Full-Time Customer Service Coordinator to act as a liaison between customers and the company. This role involves handling customer inquiries via phone, email, and in-person, coordinating service activities, maintaining records, and collaborating with internal teams to resolve concerns. The position also supports administrative tasks and may assist in training new staff. The ideal candidate possesses excellent communication, organizational, and multitasking skills, with previous customer service experience being preferred.
Germain Honda of Beavercreek
Customer Service Coordinator
Beavercreek, OH
Full-Time
$17-$20 per hour based on experience
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.
As a Customer Service Coordinator, you will be the vital link between our customers and the company, ensuring exceptional service and smooth communication. You will handle customer inquiries, support daily operations, and contribute to enhancing the overall customer experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Coordinate customer service activities and follow up on outstanding issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with sales, service, and management teams to resolve customer concerns.
- Assist in training new customer service staff as needed.
- Support administrative tasks to ensure efficient office operations.
Requirements:
- Previous customer service experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
Germain Offers:
- Comprehensive Coverage & Health, Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation/Company Holidays
- Competitive Wage Plans
- Ongoing Professional Development and Internal Promotions
- Company Outings and Activities
- Employee Discounts
Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.
For immediate consideration, visit us at GermainCareers.com.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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