Quality Technician

Job Summary

Ensures that the Gibson Brands, Inc delivers a quality product by inspecting Gibson guitars to established quality levels and standards in a specialized, specific manner requiring advanced guitar playing & set up experience and skills with the ability to conduct musical instrument repair.

Essential Functions

• Evaluate Form, Fit, Function & Finish of Gibson Instruments
• Verify Proper Instrument Set Up - String Action, Neck Set, etc
• Complete Instrument Checklist, Shipping Label, Photo Generation
• Scan Instrument Into RFID Database System
• Log Defects Into Defect Database
• Conduct Advanced Musical Instrument Set Up & Repair
• Problem Solve & Communicate Instrument Defects To Departmental Team Leads & Supervisors
• Standing For Long Periods of Time – (8-12 hours)
• Maintain and Clean Designated Work Area
• Support In Any Area of Gibson Brands, Inc That Requires Assistance
• Adherence to the Gibson Cardinal Safety Rules as per the Gibson Playbook for Cardinal Safety Rules and General Safety Rules.
• Obligation to submit safety observations for identified hazards using the safety observation QR code.
• Support the comprehensive Safety Management System (SMS) to ensure a safe work environment, maintain compliance with regulations, and improvement of our safety processes.
• Other duties as assigned.

Required Education and Experience

• Minimum of 5 Years Guitar Playing Experience
• Minimum of 5 Years Advanced Guitar Set Up Knowledge - Ability To Evaluate & Assess Acceptable Instrument Playability, Structural Soundness, Cosmetic Adequacy of Electric/Acoustic/Bass Guitar, Bluegrass & Folk Instruments By Conducting Full Instrument Set Ups (Neck/Truss Rod & String Height Adjustments, Floyd Rose Set Up, etc.)
• Minimum 2 Years Basic Guitar Repair Skills – Soldering Skills, Electronic Schematics, Bridge Modification, Fret Repair/Replacement, Finish Wet Sanding & Buffing, Parts Replacement, etc.
• Ability To Adhere To Gibson Internal Quality Specifications & Standards

Essential Knowledge

• Excellent Written and Oral Communication Skills
• Basic Computer Knowledge – Excel, Word, Web Based Cloud Applications, RFID Scanning
• Solutions Oriented Approach to Challenges/Issues
• Strong Team Work Ethic

Personal Qualities 

• Flexibility to Adapt Quickly to Changing Circumstances
• Curious in Nature and Always Looking to Question, Learn, and Look for Better Ways To Do Things
• Relish Working In A Company With a Diverse and Fast Paced Environment
• Personable, Fun, Team Oriented
• Great Attention To Detail

Travel Requirements

• Occasional travel to other facilities may be required, typically less than 10% of the time.

Physical Demands

• Basic physical stances and actions (sitting, standing, walking)
• Must be able to stand entire shift.
• Ability to lift up to 25 pounds