Support Specialist, Product Operations

Global Industrial

For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.

We carry over 1.7M industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions and government agencies as well as consumers.

Key Responsibilities

Job Summary 
The Product Manager Support Specialist will provide the assistance that enables Product Management strategic initiatives to grow categories that achieves the company’s sales and profit objectives.

 What You will Do:
• Assist internal teams through changes and iterations of the product data focused on the customer experience, as an advocate for the voice of the customer 
• Pursue process improvements that enable change across the organization while seeking to improve the overall customer experience
• Drive efficient and accurate SKU set up and maintenance by validating and processing the master data 
• Collaborate with Product Managers, IT Developers, Digital Merchandising, Warehouse Operations and other stakeholders to execute projects 
• Communicate with vendors to collect product and/or marketing data as needed
• Assist with on-boarding new products and fine-tuning web presentation to meet content standards
• Update system with product changes including pricing and enhancements
• Create, update, and maintain documentation around processes and procedures 
• Provide ongoing support to Sales & Customer Service departments to meet pre and post order product needs
• Assist with internal data collection and analysis to support department projects 

Competencies and skills

• Associates or Bachelor’s degree; or 1 - 2 years of related work experience
• Motivated individual with strong organizational skills
• Ability to multitask in a fast pace environment
• Resourceful, eager to learn, keen attention to details and deadlines
• Excellent written and verbal communication skills
• Strong interpersonal skills ability to work within a team and with various departments
• Proficient computer skills especially in MS Excel & data manipulation
• Knowledge on PowerBI, other analytical tools, lean process improvement a plus

EEO/AA Statement

Global Industrial, a Systemax Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.